charles Blog

AI Agents WhatsApp AI Chatbot Customer Engagement

How WhatsApp and AI Are Revolutionizing Customer Support

Michel Behling

This is what customers expect today: instant, personal, and seamless support. Traditional channels like email or phone calls often fall short of...

WhatsApp Chatbot WhatsApp AI Agent WhatsApp AI Chatbot

What Are WhatsApp AI Agents? A Complete Guide for Businesses

Michel Behling

Unlike traditional chatbots, WhatsApp AI agents can remember past interactions, access a business’s knowledge base, and provide tailored responses...

WhatsApp marketing WhatsApp Marketing Software WhatsApp Broadcast

The WhatsApp Broadcast Guide

Michel Behling

In today’s digital world, businesses are always looking for ways to connect directly and personally with their audience. One option is WhatsApp...

WhatsApp marketing Performance Marketing CTX

WhatsApp Marketing Software: Transforming Customer Engagement with charles

Michel Behling

By leveraging automation, AI-powered conversations, and seamless integrations, tools like charles empower businesses to attract, convert, and retain...

WhatsApp Business Web & Desktop Guide: Everything You Need to Know

Michel Behling

Whether you’re a small business owner stepping into conversational marketing or a larger organization looking to streamline customer communication,...

WhatsApp AI Agent WhatsApp AI Chatbot Conversational AI

Why Conversational AI Will Be as Essential as Websites for Businesses

Michel Behling

Mark Zuckerberg recently highlighted this shift in Meta’s Q2 2025 earnings call, stating, “Every business will soon have a business AI just like they...

WhatsApp marketing WhatsApp integrations SFMC

Salesforce Integration: Transform Your CRM with our WhatsApp Integration

Michel Behling

In this article, we’ll explore how charles’ integration works, its key benefits, and how businesses can use it to capture leads, personalize...

Click-to-message Click-to-WhatsApp Ads Click-to-chat

Click to chat in WhatsApp: 7 easy ways to grow WhatsApp subscribers

Michel Behling

Need to grow your WhatsApp audience? It's easier than you think. Here are 7 simple ways to get customers to click-to-chat in WhatsApp.

Conversational AI Conversational Marketing Customer Engagement

WhatsApp AI Agents: A Must for E‑Com CMOs & CRM Leads

Michel Behling

Traditional tools like email, SMS, or web chat are hitting their limits. Your customers don’t want more messages — they want better, more relevant,...

WhatsApp marketing Omnichannel marketing Performance Marketing

Omnichannel Marketing with charles: Transform Customer Engagement

Michel Behling

Omnichannel marketing becomes essential. By integrating multiple touchpoints into a cohesive strategy, brands can deliver consistent and impactful...

Conversational Commerce WhatsApp marketing Conversational AI

Conversational Commerce: Why It’s the Smartest Bet for E‑Commerce Brands Right Now

Michel Behling

In this article, we’ll break down what conversational commerce is, why it’s worth investing in now, and how brands are using it to drive revenue and...

Click-to-message WhatsApp Ads Performance Marketing

Click-to-WhatsApp Ads: Supercharge Subscriber Growth and CX

Michel Behling

This article explores what Click to WhatsApp Ads are, their benefits, how to set them up, and strategies to optimize their performance. You’ll...

Conversational AI Conversational Marketing Customer Engagement

AI-Powered Customer Engagement: Detecting intents, automating responses, and scaling conversations

Michel Behling

By leveraging AI to detect customer intents, automate responses, and handle sensitive topics, businesses can deliver exceptional service while...

WhatsApp Business WhatsApp news WhatsApp costs

WhatsApp Business Pricing 2025 Explained: The Ultimative Guide

Michel Behling

This guide will break down the pricing structure, explain the four message categories, and provide strategies to optimize costs while maximizing ROI.

charles features WhatsApp marketing WhatsApp tips

WhatsApp Business Platform (API) explained

Michel Behling

The WhatsApp Business Platform (formerly WhatsApp API) has revolutionized how businesses interact with their customers.

WhatsApp Business WhatsApp news WhatsApp costs

WhatsApp Pricing Updates Effective July 1, 2025: How to Adapt and Thrive

Michel Behling

This article explores the pricing updates, their implications, and how charles, as an official Meta Partner, can help you navigate these changes...

WhatsApp marketing Performance Marketing CTX

Automated Marketing Campaigns with charles: 8 Use Cases

Michel Behling

From abandoned cart recovery to AI-powered product recommendations, charles enables businesses to set up campaigns once and let them operate 24/7....

WhatsApp Ads Performance Marketing

WhatsApp Ads: A New Era of Customer Engagement

Michel Behling

The days of campaigns with static ads that talk at you and end after a click are over.Now, on WhatsApp, with just one tap, you’re chatting directly...

Conversational Commerce WhatsApp marketing Enterprise

Introducing our enhanced Klaviyo integration for WhatsApp

Ben Barnhart

Omnichannel marketing made easy: Klaviyo meets WhatsApp with charles.

Klaviyo WhatsApp integrations

Klaviyo WhatsApp integration: How does it work? Why do it?

Maxine Hess

Klaviyo users can add a WhatsApp channel to their marketing activities through the charles platform. Here's how the integration works.

WhatsApp Ads Performance Marketing Customer Experience

WhatsApp Ads: The Next Big Opportunity for Performance Marketing

Michel Behling

For online retailers, these new ad formats promise to transform customer engagement by leveraging WhatsApp’s massive user base of over 3 billion...

WhatsApp marketing Email marketing

Email vs WhatsApp marketing: which channel is best?

Michel Behling

WhatsApp is the powerful new marketing channel taking European consumer brands and CRM teams by storm. The big question is: will it replace your...

Conversational Commerce WhatsApp marketing Enterprise

Expanding to new markets with WhatsApp localisation

Ben Barnhart

Expanding your WhatsApp strategy in Europe? One-size-fits-all won’t cut it.

Conversational Commerce WhatsApp marketing Enterprise

Hyper-personalisation: The new loyalty driver

Ben Barnhart

Omni-channel marketing isn't just an option anymore. It's necessary.

Conversational Commerce charles news Enterprise

The future of conversational marketing: What charles x Spectrm means for consumer brands

Ben Barnhart

Start conversations with your customers.

charles features Conversational Commerce WhatsApp marketing

From complexity to clarity: our advice on unifying customer experiences with WhatsApp

Umal Nasir

The Modern Marketers dilemma is not unique.

Conversational Commerce WhatsApp Business Brands

Removing friction in customer service with WhatsApp automation

Denis Boos

One simple catch-all flow on WhatsApp can create an efficient, scalable customer service solution in the absence of manual support.

WhatsApp Business WhatsApp news

New WhatsApp Business pricing: what it means for businesses

Damian Minski

Service conversations will be free for businesses and fees will be charged per template message sent out. Find out more about the new WhatsApp...

charles features Revenue WhatsApp Business

WhatsApp's new CTA feature within charles

Umal Nasir

Recently, Meta introduced two significant changes to its WhatsApp Business API: a new CTA (Call-to-Action) URL button Message and a revamped pricing...

WhatsApp marketing GDPR

How to make a WhatsApp opt-in for businesses [GDPR info]

Typie

Ready to chat with your customers on WhatsApp and want to be responsible with permissions? We show you how to set up a double opt-in.

WhatsApp marketing

Why you should start with WhatsApp marketing now [2025]

Maxine Hess

Are you sitting it out, waiting for the right time to start with WhatsApp? Here are reasons you should get started with a WhatsApp marketing channel...

WhatsApp marketing

Boost your business with a WhatsApp marketing agency [+5 in DACH]

Maxine Hess

What's a WhatsApp marketing agency? And why partner with one? Or should you skip the middle person and partner directly with a WhatsApp Business...

Enterprise WhatsApp Business

The Total Economic Impact of charles: 249% ROI

Umal Nasir

In a new total economic impact (TEI) study, charles was found to deliver 249% ROI, boost engagement by 550%, and increase click-to-conversion rates...

WhatsApp tips Guides

Guide to creating a WhatsApp Business account

Typie

For DTC eCommerce brands, WhatsApp Business is a powerful new way to engage customers, boost revenue and build communities. Here's our guide to...

Conversational Commerce charles news WhatsApp marketing

charles acquires Spectrm

Andreas Tussing

charles acquires Spectrm to accelerate GenAI-offering within E2E conversational marketing platform.

Events WhatsApp marketing Black Friday

WhatsApp Black Friday strategy: plan, convert, retain

Ilke Baysal

A new marketing channel needs knowledge to make it a success. Follow our WhatsApp marketing strategy to approach Black Friday in the right way.

charles features WhatsApp tips WhatsApp KPIs

WhatsApp marketing KPIs: 4 metrics we keep track of

Maxine Hess

When you send WhatsApp campaigns to customers, how can you track their success? From RPR to ROAS, these are 4 WhatsApp marketing KPIs to know about.

Events WhatsApp marketing Black Friday

The WhatsApp opportunity for Black Friday and Cyber Monday

Ilke Baysal

If you're a marketing leader at an enterprise brand and considering adding WhatsApp as a marketing channel, here's a look into the influence WhatsApp...

Events WhatsApp marketing Black Friday

BFCM WhatsApp strategy [PART 2/3]: HOW TO CONVERT

Ilke Baysal

Once you have WhatsApp subscribers, how do you conversions from Black Friday campaigns? Ilke Baysal, Head of Customer Success shares her knowledge.

Events WhatsApp marketing Black Friday

BFCM WhatsApp strategy [PART 3/3]: HOW TO RETAIN

Ilke Baysal

Retention should be part of any marketing strategy. Black Friday is no different. Here's how to continue engaging your new WhatsApp audience in the...

Events WhatsApp marketing Black Friday

BFCM WhatsApp strategy [PART 1/3]: HOW TO PLAN

Ilke Baysal

As part of our BFCM WhatsApp strategy series, let's look at how you should get ready for this critical time of year for marketers when you run...

Events

It’s Hallowecommerce. Be afraid, be mildly afraid.

Maxine Hess

Customer acquisition costs, unsubscribe rates, abandoned carts…The most terrifying words in ecommerce today 😱? But you like scary don’t you?

WhatsApp marketing WhatsApp service

Introducing WhatsApp Carousels: showcase your products better in WhatsApp

Maxine Hess

WhatsApp carousel templates allow you to show up to 10 products in 1 WhatsApp message. And they're now available on the charles platform. Here's how...

WhatsApp launches exciting new AI features | April 2024 | charles

Typie

WhatsApp's much-loved app takes a leap into the future with new AI features – including image generation and helpful Meta AI chat. See how it works...

Insights

WhatsApp marketing strategy: 6 steps to sold

Typie

Take a look around. You’ll probably see many of the people around you looking down at their mobile phone. What are the chances they’re using...

WhatsApp Channels

WhatsApp Channels: The what, why and how

Maxine Hess

WhatsApp Channels has landed in Europe and is making waves across eCommerce. What is it and who is it for? And the big one – how do you use WhatsApp...

WhatsApp Business WhatsApp

The difference between WhatsApp and WhatsApp Business

Maxine Hess

Let's go back to basics for a second. As a WhatsApp user, you may have heard of WhatsApp Business. What's the difference? Who are they for? How much...

WhatsApp marketing WhatsApp CRM

WhatsApp CRM business transformation and integration

Typie

Discover the game-changing potential of integrating WhatsApp with your CRM. Combine both for improved customer experience and retention. Read on to...

WhatsApp marketing

WhatsApp marketing strategy: starter guide

Typie

What's a WhatsApp marketing strategy and how can you set one up? Here's how to use create a strategy that gives your team direction and improves the...

Insights Q&A

WhatsApp x charles: your questions answered

Maxine Hess

In our recent "Road to €1 million" webinar with SNOCKS, we had so many questions we ran out of time to answer them all. So we've done it for you now....

charles features WhatsApp tips

Automated WhatsApp conversational flows: 3 use cases | charles

Grace Hemberg

With Journeys, you can create automated conversational flows that earn you sales and engagement in the background – while you get on with other tasks.

WhatsApp marketing WhatsApp tips

6 tips to minimize your WhatsApp Business cost

Anil Söyünmez

Meta knows the value of WhatsApp Business to brands. So it charges per conversation you have with a customer. Here are some tricks to keep your cost...

Guides WhatsApp commerce

How to use WhatsApp Business for eCommerce success [+ 12 use cases]

Maxine Hess

WhatsApp is a powerful way for eCommerce brands to boost their marketing mix. But what type of eCommerce businesses use it? And how do they make it a...

WhatsApp marketing WhatsApp CRM

WhatsApp CRM: how to integrate WhatsApp with your CRM [Klaviyo focus]

Typie

It's personal, it's sticky, it's fun. WhatsApp is transforming CRM teams across Europe. But how can you integrate WhatsApp into your CRM? And why...

WhatsApp marketing WhatsApp service

How to handle WhatsApp service requests from WhatsApp marketing

Maxine Hess

Customers keep WhatsApping you back just after you've sent a WhatsApp campaign? Here's how to handle unexpected service requests smoothly and quickly.

charles news Games

NEWS: WWF launches WhatsApp game designed by charles

Maxine Hess

WWF Deutschland launches innovative new WhatsApp adventure game with charles – turning conversations into conservation. Here's who made it and why.

WhatsApp news Meta

WhatsApp introduces new theme updates and chat filters

Typie

WhatsApp is continually tweaking its user interface to give people an even better user experience. Soon, you'll be able to choose your own WhatsApp...

WhatsApp marketing Omnichannel marketing

How WhatsApp enhances your omnichannel strategy

Typie

How can WhatsApp bring together online and offline customer interactions for better engagement? Read on to learn the benefits of WhatsApp as part of...

Events WhatsApp news Meta

Meta Conversations 2024: Future of Business Messaging

Maxine Hess

Any large brand interested in WhatsApp messaging – and how personal, 2-way interactions will form part of every business' future – should register...

WhatsApp WhatsApp news

Why is my WhatsApp app green? (+4 new WhatsApp formatting options)

Typie

WhatsApp integrations WhatsApp CRM

Emarsys WhatsApp integration: How does it work? Why do it?

Maxine Hess

Use Emarsys? Switch on our WhatsApp marketing integration for true cross-channel orchestration.

charles news

You can now promote your business on WhatsApp!

Anil Söyünmez

WhatsApp has proved to be an amazing channel for answering customers questions and helping with deliveries. Now you can send promotional messages...

WhatsApp integrations WhatsApp CRM

charles x Zendesk and Gorgias WhatsApp service integrations

Maxine Hess

charles offers WhatsApp integrations for Zendesk and Gorgias. Find out more and learn why you may want to use the charles WhatsApp integrations over...

Guides

How to switch to a WhatsApp Business account

Typie

This comprehensive guide is for CRM and marketing managers, CMOs and founders wanting to convert a personal WhatsApp account to a WhatsApp Business...

charles features WhatsApp marketing

3 WhatsApp campaign examples

Typie

Understanding the world of digital marketing can be a tricky business. There's a lot to get to grips with, from multichannel marketing techniques...

charles features charles news

MOONOVA talk – your questions answered

Maxine Hess

Missed our talk, "WhatsApp, the journey of a conversation," at MOONOVA? No worries, here it is again, with all your questions about WhatsApp...

Guides

Add contacts to WhatsApp Business

Typie

Learn how to add contacts to your WhatsApp Business account and optimize your marketing efforts with personalized messaging. Start growing your...

WhatsApp marketing Cosmetics

WhatsApp marketing advice for beauty brands [Dermalogica]

Maxine Hess

Dermalogica has been pioneering WhatsApp since 2023. Here, Louisa Schiminski, eCommerce Manager, shares best-practice advice for other skincare...

charles Random

charles with a small c?

Maxine Hess

We are proudly charles. But why do we insist on writing our name all lower case? It's not to be different, it's about staying out of way in WhatsApp...

Blog

Unlocking Business Growth with WhatsApp Chatbots

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