Customer Service

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Real customer service

Experiences that make sense when you help users

Less manual workload

Set up once in super short period of time but benefit indefinitely

great user experience

Bind users to your brand by creating an experience they love

Basis for other use cases

Once users are familiar with the channel, expand the offering

Which experience fits your brand?

Want to respond to user questions such as order updates? Or does your sales rep on the shop floor want to conversationally communicate with the potential customer - in a GDPR-compliant way? A lot is possible

Decide the level of automation

Include automation through AI in order to reduce manual effort. Trigger manual involvement only where it matters. Possibly leveraging your servicing system

Get to know your customer like never before

Save customer service-related data points to the customers’ profile as properties. Use these data points for further individualization and omni-channel efforts

Benefit from surprised and happy users

Users love the experience in messenger and enjoy interacting with your brand. Build upon that by converting them into marketing subscribers

VOICE OF CUSTOMERS

Anina Kistner, CEO

"This is the most exciting development I’ve seen in 15 years of CRM"

10MN

Yearly revenue

85%

Open rate

10x

Average ROAS

Johannes Kliesch, Founder

"Every D2C company must be on WhatsApp — there’s no discussion."

+6.6MN

Revenue in 1.5 years

150%

Boosted open & conversion rate

21 days

From start to go live

Michael Walter, Senior Direct Marketing Manager

"WhatsApp's interactivity is ideal to gather customer data for improved personalization."

90%

Opt-In flow completion rate

30%

Avg. Click-Through-Rate

+1000

Subscribers in first weeks

ALL YOUR QUESTIONS, DECODED

What’s the most effective way to retarget customers without paid ads?

Our software uses messaging apps like WhatsApp, Instagram, and Facebook Messenger to automatically re-engage customers who interacted with your brand but didn’t convert. For example, you can send personalized product recommendations or exclusive offers directly in chat, making the process more impactful and cost-effective than traditional retargeting.

How can I keep customers updated about their orders?

With our platform, you can send automated, real-time updates on order confirmations, shipping statuses, and returns through messaging apps. This keeps customers informed at every step, reduces the need for follow-up inquiries, and builds trust by ensuring transparency.

What’s the best way to measure the success of my automations?

Our platform provides detailed analytics to track key metrics like open rates, click-through rates, and conversion rates. You can also monitor FAQ solution rates and escalation rates to evaluate how well your automations are performing. A/B testing is available to optimize your messages and achieve the best results.

How can I help customers configure my complex products?

Our software guides customers step-by-step through the configuration process, validating their choices and showing real-time configurations. This makes even complex setups simple and intuitive. Once configured, you can follow up with personalized recommendations or re-engagement messages to encourage conversions.

What’s the easiest way to scale personalized conversations?

By automating repetitive queries with AI and FAQ automation, your team can focus on high-value, one-on-one interactions. Our software ensures these conversations remain efficient and personal. You can also integrate features like lead qualification or product configuration to further enhance the customer experience.

How do I ensure my campaigns reach the right audience?

Our platform allows you to segment your audience based on preferences, behaviors, or purchase history. This ensures your messages resonate with each recipient. Campaigns can also be combined with other automations, such as abandoned cart recovery or special occasion messages, to create a comprehensive engagement strategy.

Discover more use cases

Subscriber collection

Click to Chat Ads

Appointment booking

Lead qualification

Product recommendation

Abandoned carts

Back-in-stock

FAQ automation

Campaigns