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HQ
Berlin
Wanna be part of our team?
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Hey, we're charles. We make WhatsApp work for brands.
WhatsApp is an exciting new revenue channel. Especially when you use it for sales and marketing as well as support. We offer all 3 together, on 1 easy-to-use platform 💛
From your website into WhatsApp
Incentivize and bring people into chat from websites and QR codes
GDPR compliant opt-in collection
Collect opt-ins through chat with our automated flow
Like email lists, but better
Create lists based on tags, opt-ins and custom properties
Send out campaigns
Be where your customers are chatting with friends for higher CTRs and engagement
Be first.WhatsApp today is what email was in 2005.
Keep track of your conversions
Track and analyse the performance in the charles cCom analytics
Offer “Ask & Order” via WhatsApp
Convert customers by answering their most pressing questions, whether on the product detail page or in retargeting ads
From support to Chatout
Solve doubts and guide the user towards a sale
The main reason for abandoned carts is lack of information before making a decision.
From QR code to chat
Get website visitors and contacts into chat and offer them support
Help customers when they need you
Give instant answers with chat templates and automation
Easy reorder, after sales and reviews
Reach out to your customers right after purchase
Lead your customers into end-to-end relationships, whatever channel they've come from
What the world's saying about charles
“charles raises €6.4m seed to bring conversational commerce to WhatsApp”
“charles is one of the hottest startups in Berlin”
“These two founders are making WhatsApp the new shopping channel”
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See what our clients do
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“WhatsApp popups are 6x more valuable for us than Email popups”
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“On average we need 7 messages per sale”
“We’ve reached the highest level of relevance for our clients”
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“Our Strawberry Shock launch was a full success! ”
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WhatsApp
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Instagram
connected -
Messenger
connected -
Shopify
connected -
WooCommerce
connected -
Shopware
connected -
DialogFlow
connected -
Spryker
under construction -
GMB
connected -
Slack
connected