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HQ
Berlin
Want to join charles?
RESOURCES
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Introducing charles, the conversational commerce suite for consumer brands
For brands who want to talk, build relationships and cut through the noise.
From your website into WhatsApp
Incentivize and bring people into chat from websites and QR codes
GDPR compliant opt-in collection
Collect phone numbers the right way with our automated flows
Better than email lists
Segment audiences based on tags, opt-ins and personal preferences
Send out campaigns
Reach out to customers where their friends are for higher CTRs and engagement
Be first. WhatsApp today is what email was in 2005.
Keep track of your conversions
Track and analyze performance in charles cCom analytics
Offer “ask & order” via WhatsApp
Close more sales by answering customer questions, whether on product detail pages or in retargeting ads
From support to "Chatout"
Solve doubts and guide the user towards a purchase decision
The main reason for abandoned carts is lack of information before making a decision.
From QR code to chat
Get website visitors and contacts into chat and offer them services
Help them in the moments they need you
Answer them directly with chat templates and automation
Easy reorder, aftersales and reviews
Reach out to your customers right after they bought
Lead your customers into end-to-end relationships, whatever channel they’re coming from
What the world says about charles
“charles raises €6.4M seed to bring ‘conversational commerce’ to WhatsApp”
“charles is one of the hottest startups in Berlin”
“These two founders are making WhatsApp the new shopping channel”
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See what our clients do
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“WhatsApp popups are 6x more valuable for us than Email popups”
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“On average we need 7 messages per sale”
“We’ve reached the highest level of relevance for our clients”
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“Our Strawberry Shock launch was a full success! ”
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WhatsApp
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Instagram
connected -
Messenger
connected -
Shopify
connected -
WooCommerce
connected -
Shopware
connected -
DialogFlow
connected -
Spryker
under construction -
GMB
connected -
Slack
connected