Reach your customers
where their friends are

Hey, we're charles. We make WhatsApp work for brands.

WhatsApp is an exciting new revenue channel. Especially when you use it for sales and marketing as well as support. We offer all 3 together, on 1 easy-to-use platform 💛

Create

Send WhatsApp marketing campaigns to a segmented audience

Sell

Sell products and service customers in chat

Support

Help customers where their friends are

newsletter-text
Border Line Border Line Border Line
10x higher opening rate than E-Mail
10x higher opening rate than E-Mail 10x higher opening rate than E-Mail 10x higher opening rate than E-Mail
10% off 10% off 10% off
From your website into WhatsApp
Incentivize and bring people into chat from websites and QR codes
border-3
GDPR compliant opt-in collection
Collect opt-ins through chat with our automated flow
Create audience Create audience Create audience
Like E-Mail lists Like E-Mail lists Like E-Mail lists
Like email lists, but better
Create lists based on tags, opt-ins and custom properties
Campaigns Border Campaigns Border Campaigns Border
Send out campaigns
Be where your customers are chatting with friends for higher CTRs and engagement

Be first.WhatsApp today is what email was in 2005.

Keep track of your conversions
Track and analyse the performance in the charles cCom analytics
Sales Flow Sales Flow Sales Flow
Sales Flow
chat-conversion
Sales Flow Sales Flow Sales Flow
Offer “Ask & Order” via WhatsApp
Convert customers by answering their most pressing questions, whether on the product detail page or in retargeting ads
Sales Flow Sales Flow Sales Flow
From support to Chatout
Solve doubts and guide the user towards a sale
Abandoned Carts Border Abandoned Carts Border Abandoned Carts Border

The main reason for abandoned carts is lack of information before making a decision.

Frame 2421
Abandoned Carts Border Abandoned Carts Border Abandoned Carts Border
lifetime-value
Abandoned Carts Border Abandoned Carts Border Abandoned Carts Border
From QR code to chat
Get website visitors and contacts into chat and offer them support
Abandoned Carts Border Abandoned Carts Border Abandoned Carts Border
Help customers when they need you
Give instant answers with chat templates and automation
Abandoned Carts Border Abandoned Carts Border Abandoned Carts Border
Easy reorder, after sales and reviews
Reach out to your customers right after purchase

Lead your customers into end-to-end relationships, whatever channel they've come from

Sell your products and help customers in chat

Turn your eCom backend, product catalogue and checkout into conversational journeys, with messenger APIs and our beautiful UI

Build your audience and send news and updates in chat

Get opt-ins and grow your subscriber list audiences so you can send out WhatsApp newsletters

Analyze and track your campaigns and cCom funnel

Intuitively track your cCom campaigns with our integrated reporting dashboard and gain the best insights from live data

What the world's saying about charles

“charles raises €6.4m seed to bring conversational commerce to WhatsApp”
Tech-Crunch-Logo
“charles is one of the hottest startups in Berlin”
Wired Logo
These two founders are making WhatsApp the new shopping channel
Handelsblatt Logo
Group 7630 (1)
App Information
Frame 2423
App Information
Frame 2424
App Information
Frame 2425
App Information

See what our clients do

PDP Mockup PDP Mockup
Notification Mockup Notification Mockup
Stat Holy
Testimonial Screen Woodboom PDP Testimonial Screen Snocks Tracking@2x (1)
Notification Mockup Story Mockup

“WhatsApp popups are 6x more valuable for us than Email popups”

PDP Mockup PDP Mockup
Notification Mockup Notification Mockup
Stat Holy
Testimonial Screen Woodboom PDP Testimonial Screen Woodboom PDP@2x
Notification Mockup Story Mockup

“On average we need 7 messages per sale”

PDP Mockup PDP Mockup
Notification Mockup Notification Mockup
Stat Holy
Testimonial Screen Woodboom PDP Testimonial Screen Maniko Notification@2x
Notification Mockup Story Mockup

“We’ve reached the highest level of relevance for our clients”

PDP Mockup PDP Mockup
Notification Mockup Notification Mockup
Stat Holy
Testimonial Screen Woodboom PDP Testimonial Screen Holy Instagram@2x
Notification Mockup Story Mockup

“Our Strawberry Shock launch was a full success!

Snocks-Logo
Woodboom-Logo
Maniko-Logo
Logo sdHoly

Keep your existing systems 

charles builds on your current sales processes. It doesn't replace them. You can keep using your messengers and online shop systems, like Slack, Shopify and WooCommerce. Can’t see yours? Just ask 💬
  • WhatsApp

    WhatsApp

    connected
  • Instagram

    Instagram

    connected
  • Messenger

    Messenger

    connected
  • Shopify

    Shopify

    connected
  • WooCommerce

    WooCommerce

    connected
  • Shopware

    Shopware

    connected
  • DialogFlow

    DialogFlow

    connected
  • Spryker

    Spryker

    under construction
  • GMB

    GMB

    connected
  • Slack

    Slack

    connected

Let’s get to know each other 👋

Ask for a free demo and we'll show you how charles can help your business make the most of chat.