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Berlin
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Introducing charles, the conversational commerce suite for consumer brands
For brands who want to talk and build relationships with their customers.
From your Website into WhatsApp
Incentivize and bring people into chat from websites and QR-Codes
GDPR compliant Opt-In Collection
Collect Opt-Ins through chat with our automated flow
Like E-Mail lists, just better.
Create lists based on tags, opt-ins and custom properties
Send out campaigns
Reach out to your customers where their friends are with higher CTRs and engagement.
Be 1st.WhatsApp is today what E-mail was like in 2005.
Keep track of your conversions
Track and analyse the performance in the charles cCom analytics
Offer “Ask & Order” via WhatsApp
Help potential customers with their most pressing questions, whether on the product detail page or in your retargeting ads.
From Service to Chatout
Solve doubts and guide the user towards a purchase decision.
The main reason for abandoned carts is lack of information before making a decision.
From QR Code to chat
Get website visitors and contacts into chat and offer them services
Help them right in the moment they need you
Answer them directly with Chat templates and automations
Easy reorder, aftersales & reviews
Reach out to your customers right after they bought
Lead your customers into End-to-End relationships, no matter which channel they’re coming from
What the world says about charles
“Charles raises €6.4M seed to bring ‘conversational commerce’ to WhatsApp”
“Charles is one of the hottest startups in Berlin”
“These two founders are making WhatsApp the new shopping channel”
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See what our clients do
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“WhatsApp popups are 6x more valuable for us than Email popups”
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“On average we need 7 messages per sale”
“We’ve reached the highest level of relevance for our clients”
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“Our Strawberry Shock launch was a full success! ”
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WhatsApp
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Instagram
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Messenger
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Shopify
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WooCommerce
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Shopware
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DialogFlow
connected -
Spryker
under construction -
GMB
connected -
Slack
connected