Reach your customers 
where their friends are.

Introducing charles, the conversational commerce suite for consumer brands

For brands who want to talk and build relationships with their customers.

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Marketing

Send out WhatsApp newsletters to your audience

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Sales

Sell your product or service customers in chat

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Support

Engage with your customers directly where their friends are.

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10x higher opening rate than E-Mail
10x higher opening rate than E-Mail 10x higher opening rate than E-Mail 10x higher opening rate than E-Mail
10% off 10% off 10% off
From your Website into WhatsApp
Incentivize and bring people into chat from websites and QR-Codes
GDPR compliant Opt-In Collection
Collect Opt-Ins through chat with our automated flow
Create audience Create audience Create audience
Like E-Mail lists Like E-Mail lists Like E-Mail lists
Like E-Mail lists, just better.
Create lists based on tags, opt-ins and custom properties
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Send out campaigns
Reach out to your customers where their friends are with higher CTRs and engagement.

Be 1st.WhatsApp is today what E-mail was like in 2005.

Keep track of your conversions
Track and analyse the performance in the charles cCom analytics
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Offer “Ask & Order” via WhatsApp
Help potential customers with their most pressing questions, whether on the product detail page or in your retargeting ads.
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From Service to Chatout
Solve doubts and guide the user towards a purchase decision.
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The main reason for abandoned carts is lack of information before making a decision.

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From QR Code to chat
Get website visitors and contacts into chat and offer them services
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Help them right in the moment they need you
Answer them directly with Chat templates and automations
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Easy reorder, aftersales & reviews
Reach out to your customers right after they bought

Lead your customers into End-to-End relationships, no matter which channel they’re coming from

Sell your product or service customers in chat

A beautiful & intuitive UI that integrates messenger API’s with commerce backends. Bringing your product catalogue & checkout into conversational journeys

Build your audience for news and updates via chat

Easily get opt-ins and grow your subscriber list audiences to send out WhatsApp newsletters.

Analyze and track your campaigns and cCom funnel

Integrated reporting dashboard to get live data from your cCom campaigns. Intuitively track your marketing and sales activities and generate the best possible learnings.

What the world says about charles

“Charles raises €6.4M seed to bring ‘conversational commerce’ to WhatsApp”
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“Charles is one of the hottest startups in Berlin”
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“These two founders are making WhatsApp the new shopping channel”
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App Information
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App Information
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“WhatsApp popups are 6x more valuable for us than Email popups”

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“On average we need 7 messages per sale”

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“We’ve reached the highest level of relevance for our clients”

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“Our Strawberry Shock launch was a full success! ”

Integrations

We enable the full potential of your sales processes and provide you with the latest and up-to-date integrations from Messengers and Shop systems. Can’t find your tool here? Just give us a chat. 💬
  • WhatsApp

    WhatsApp

    connected
  • Instagram

    Instagram

    connected
  • Messenger

    Messenger

    connected
  • Shopify

    Shopify

    connected
  • WooCommerce

    WooCommerce

    connected
  • Shopware

    Shopware

    connected
  • DialogFlow

    DialogFlow

    connected
  • Spryker

    Spryker

    under construction
  • GMB

    GMB

    connected
  • Slack

    Slack

    connected

Let’s get to know each other. 👋

Apply for a demo and we can show you how Charles can boost you business. For free. 👼

Get a demo!