Reach your customers
where their friends are

Build customer relationships, sell products,
answer questions, send delivery updates.

All in WhatsApp.

Introducing charles, the conversational commerce suite for consumer brands

For brands who want to talk, build relationships and cut through the noise.

Marketing

Send out WhatsApp newsletters to your audience

Sales

Sell your product or service customers in chat

Support

Engage with your customers where their friends are

newsletter-text
Border Line Border Line Border Line
10x higher opening rate than E-Mail
10x higher opening rate than E-Mail 10x higher opening rate than E-Mail 10x higher opening rate than E-Mail
10% off 10% off 10% off
From your website into WhatsApp
Incentivize and bring people into chat from websites and QR codes
border-3
GDPR compliant opt-in collection
Collect phone numbers the right way with our automated flows
Create audience Create audience Create audience
Like E-Mail lists Like E-Mail lists Like E-Mail lists
Better than email lists
Segment audiences based on tags, opt-ins and personal preferences
Campaigns Border Campaigns Border Campaigns Border
Send out campaigns
Reach out to customers where their friends are for higher CTRs and engagement

Be first. WhatsApp today is what email was in 2005.

Keep track of your conversions
Track and analyze performance in charles cCom analytics
Sales Flow Sales Flow Sales Flow
Sales Flow
chat-conversion
Sales Flow Sales Flow Sales Flow
Offer “ask & order” via WhatsApp
Close more sales by answering customer questions, whether on product detail pages or in retargeting ads
Sales Flow Sales Flow Sales Flow
From support to "Chatout"
Solve doubts and guide the user towards a purchase decision
Abandoned Carts Border Abandoned Carts Border Abandoned Carts Border

The main reason for abandoned carts is lack of information before making a decision.

Frame 2421
Abandoned Carts Border Abandoned Carts Border Abandoned Carts Border
lifetime-value
Abandoned Carts Border Abandoned Carts Border Abandoned Carts Border
From QR code to chat
Get website visitors and contacts into chat and offer them services
Abandoned Carts Border Abandoned Carts Border Abandoned Carts Border
Help them in the moments they need you
Answer them directly with chat templates and automation
Abandoned Carts Border Abandoned Carts Border Abandoned Carts Border
Easy reorder, aftersales and reviews
Reach out to your customers right after they bought

Lead your customers into end-to-end relationships, whatever channel they’re coming from

Sell your product or service customers in chat

Turn your eCom backend, product catalogue and checkout, with messenger APIs & our beautiful UI into conversational journeys.

Build your audience for news and updates via chat

Easily get opt-ins and grow your subscriber list audiences to send out WhatsApp newsletters.

Analyze and track your campaigns and cCom funnel

Intuitively track your cCom campaigns with our integrated reporting dashboard and gain the best insights from live data.

What the world says about charles

“charles raises €6.4M seed to bring ‘conversational commerce’ to WhatsApp”
Tech-Crunch-Logo
charles is one of the hottest startups in Berlin”
Wired Logo
These two founders are making WhatsApp the new shopping channel
Handelsblatt Logo
Group 7630 (1)
App Information
Frame 2423
App Information
Frame 2424
App Information
Frame 2425
App Information

See what our clients do

PDP Mockup PDP Mockup
Notification Mockup Notification Mockup
Stat Holy
Testimonial Screen Woodboom PDP Testimonial Screen Snocks Tracking@2x (1)
Notification Mockup Story Mockup

“WhatsApp popups are 6x more valuable for us than Email popups”

PDP Mockup PDP Mockup
Notification Mockup Notification Mockup
Stat Holy
Testimonial Screen Woodboom PDP Testimonial Screen Woodboom PDP@2x
Notification Mockup Story Mockup

“On average we need 7 messages per sale”

PDP Mockup PDP Mockup
Notification Mockup Notification Mockup
Stat Holy
Testimonial Screen Woodboom PDP Testimonial Screen Maniko Notification@2x
Notification Mockup Story Mockup

“We’ve reached the highest level of relevance for our clients”

PDP Mockup PDP Mockup
Notification Mockup Notification Mockup
Stat Holy
Testimonial Screen Woodboom PDP Testimonial Screen Holy Instagram@2x
Notification Mockup Story Mockup

“Our Strawberry Shock launch was a full success!

Snocks-Logo
Woodboom-Logo
Maniko-Logo
Logo sdHoly

Integrations: keep your existing systems

Your beloved ecommerce tools are already built in to our software. Keep full control of your sales processes with up-to-date integrations with Facebook Messenger, Instagram, Slack, Shopify and more. Can’t find your tool here? Just ask. 💬
  • WhatsApp

    WhatsApp

    connected
  • Instagram

    Instagram

    connected
  • Messenger

    Messenger

    connected
  • Shopify

    Shopify

    connected
  • WooCommerce

    WooCommerce

    connected
  • Shopware

    Shopware

    connected
  • DialogFlow

    DialogFlow

    connected
  • Spryker

    Spryker

    under construction
  • GMB

    GMB

    connected
  • Slack

    Slack

    connected

Let’s get to know each other 👋

Apply for a demo and we'll show you how charles can boost you business. For free. 👼