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The AI Messenger Platform for Retail

From Discounters to Luxury retail. Using messenger in GDPR compliant way brings user experience into digital age.

Explore top use cases for Retail

Promotions that matter

Send WhatsApp campaigns or digital leaflets to customers to boost store traffic. Personalize messages based on location, track open and click rates, and use the data to identify inactive customers over time, reducing costs.

Promotional campaigns
save this!-Oct-22-2025-08-49-40-8447-AM
Collect visitor data via stores

Collect opt-ins and save customer preferences by store and brand, tailored to your needs. Integrate this data with your CDP and loyalty programs to deliver more personalized messaging and experiences.

Lead qualification
save this!-2-Oct-16-2025-12-55-01-3717-PM
Make appointment bookings a joy

Let customers schedule/reschedule/cancel in chat. charles AI checks live availability, confirms slots, sends reminders, and updates your system automatically.

Appointment booking
save this!-Oct-16-2025-12-57-23-9297-PM
Let your sales reps WhatsApp your customers

Bring store-quality relationships to messaging apps in a GDPR-compliant and centralized way. Sales reps can use WhatsApp to recommend products, send reminders, and answer questions, while your brand ensures quality and compliance.

Customer service
save this!-Oct-16-2025-12-42-25-2560-PM
Takko Fashion

+82% uplift offline purchases.

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Fashionette

7.4× conversion vs best email segment; +25% AOV.

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Dermalogica

AI consultations drive skincare sales.

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FAQ
How does Charles’ AI differ from chatbots?

It’s an agentic system trained on your brand and data, capable of dynamic conversations and actions across systems.

Can AI match our brand tone?

Yes. We train on your guidelines and examples to ensure brand-consistent responses.

How does AI improve campaign performance?

It optimizes creatives and audiences for Click-to-Chat, then personalizes conversations to convert more.

What integrations does AI support?

Popular ad platforms, eCom, CRM and data tools; plus custom integrations via API.

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