Acquisition
Conversion
Retention
Typie-agent

Powered by our AI agents, delivering personalization and scalability across your entire funnel.

Our product
eCommerce
See all
Why eCom?
Retail
See all
Why Retail?
Automotive
See all
Why Automotive?

Explore customer stories and insights to see how our solutions drive engagement.

 

Learn
Reports & Guides
Support
Typie-agent

Powered by our AI agents, delivering personalization and scalability across your entire funnel.

Our product
DE
Acquisition
Conversion
Retention
Typie-agent

Powered by our AI agents, delivering personalization and scalability across your entire funnel.

Our product
eCommerce
See all
Why eCom?
Retail
See all
Why Retail?
Automotive
See all
Why Automotive?

Explore customer stories and insights to see how our solutions drive engagement.

 

Learn
Reports & Guides
Support
Typie-agent

Powered by our AI agents, delivering personalization and scalability across your entire funnel.

Our product
DE
faq carousel-faq
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FAQs automatisieren und sofort rund um die Uhr Fragen beantworten lassen – on-brand dank eigener Tonalität

Keine offenen Tickets oder Copy-Paste-Antworten mehr: charles löst Standardfragen in WhatsApp, Instagram, Facebook Messenger und Webchat automatisch – mit einer KI, die eure Markensprache versteht und kritische Fragen an das Service-Team übergibt, wenn nötig.

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Weniger manueller Aufwand

Entlaste dein Service-Team – für mehr Zeit für andere wichtige Aufgaben

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Maximale Effizienz

Wir sind zufrieden, wenn dem Kunden schnell und effektiv geholfen werden konnte

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Tone of Voice

Automatische Antworten in eurer "Brand Voice" – skalierbar im Chat, aber trotzdem menschlich

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Hohe Sicherheitsstandards

Enterprise-Level Sicherheitsstandards, Fallbacks und Escalation Rules um unerwünschte Antworten zu vermeiden

FAQ, Ready, Go
Bring deine FAQ-Automation in wenigen Stunden live. Lade FAQ-Content hoch, definiere die Tonality des Agents und ergänze weitere Guidelines.
Jetzt loslegen
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Kanal auswählen

Du kannst unsere FAQ-Agenten in verschiedenen Messenger-Apps oder im Webchat einsetzen.

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Maximale Effizienz

Der KI Agent löst fast 100 % aller Anfragen automatisch – und übergibt die wenigen verbleibenden an einen Menschen.

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Fragen in Marketing-Potenzial verwandeln

Nutze den Moment nachdem du die Frage des Kunden beantwortet hast und frage den DOI ab. Kosteneffizient dank free entry points und automatischer Abfrage am Ende der Unterhaltung. Das Ergebnis: guter Kundensupport, zufriedene Kunden, mehr Subscriber

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Discover more use cases

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Subscriber collection

Collect subscribers through various ways - with low friction and in a GDPR compliant manner.
From Webchats, to Website Popups, Thank you pages, QR codes and many others. Collect double opt-ins in the messenger of your choice.
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Click to Message Ads

Turn clicks into real-time chats on WhatsApp, Instagram or Facebook Messenger. Skip the static landing page and let charles AI greet every visitor with a tailored conversation that captures intent and moves them to purchase.
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Appointment booking

Turn interest into scheduled appointments without forms or friction. With charles, customers book, reschedule, and get reminders via WhatsApp, Instagram, Messenger, or Webchat — handled end‑to‑end by AI.
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Lead qualification

Qualify more leads — in real time, in chat. With charles, AI asks the right questions on WhatsApp, Instagram, Messenger, or Webchat, scores intent, and routes hot leads instantly.
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The question isn’t 'why now' but 'why wait.'

Voice of customers

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Anina Kistner, CEO

"Das ist die spannendste Neuheit, die ich in 15 Jahren CRM gesehen habe."

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WhatsApp-Umsatz / Jahr
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Avg. Open Rate im Chat
Database 10x
Avg. WhatsApp ROAS
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Johannes Kliesch, Founder

„Jedes D2C-Unternehmen muss auf WhatsApp sein - da gibt es keine Diskussion.“

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Umsatz in 1.5 Jahren
Tachometer Fast 150%
Boosted Open & Conversion Rate
Calendar Day 21 Tage
Bis zum großen Go Live
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Michael Walter, Senior Direct Marketing Manager

„WhatsApp ist perfekt, um Kundendaten für bessere Personalisierung zu sammeln.“

Book Open 90%
Opt-In Flow Completion Rate
Mouse Pointer 30%
Avg. Click-Through-Rate
User Check +1000
Subscribers beim Start
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All your questions, decoded
How do click-to-message ads increase conversions compared to regular ads?

These ads create a direct line of communication between your brand and potential customers on WhatsApp, Instagram, or Facebook Messenger. By skipping traditional landing pages, you can immediately engage users in real-time conversations, capturing their intent and guiding them toward a purchase. Once in the chat, you can leverage advanced AI features such as lead qualification or automated product recommendations to further streamline and personalize the customer experience.

How can I build a subscriber base while staying GDPR-compliant?

Using double opt-ins ensures that users provide explicit consent before subscribing to your updates. Our platform tracks opt-in statuses across all messaging channels, helping you build a compliant subscriber base. Once you have these subscribers, you can engage them with campaigns, transactional updates, or even personalized back-in-stock alerts.

Get a demo with us
How do personalized product recommendations work?

By analyzing purchase history, browsing behavior, and preferences, our AI delivers tailored suggestions directly in chat. These recommendations can be displayed as visually engaging carousels, making it easy for customers to explore and purchase. You can also combine this with abandoned cart recovery to re-engage undecided shoppers.

What’s the best way to recover abandoned carts?
Personalized follow-ups remind users about their abandoned items and address potential concerns like price or availability. Adding a limited-time discount or recommending complementary products can further drive conversions. Abandoned cart recovery is just one part of the broader automation ecosystem. Features like back-in-stock alerts or win-back campaigns can also help boost sales.
How do I know if my FAQ automation is working well?
By tracking key performance indicators (KPIs) such as solution rate, escalation rate, and customer satisfaction scores. We treat our AI agents like performance marketers, continuously monitoring and optimizing their performance to ensure they deliver results.
Can I customize the tone of my FAQ responses?
Absolutely. You can set the tone to match your brand’s voice — whether formal, casual, or humorous. This ensures that every interaction feels authentic and aligned with your brand’s personality.
What if a customer’s question isn’t covered by the FAQ automation?
When a question isn’t covered, our system seamlessly escalates it to a human agent. Additionally, safeguard rails are in place for sensitive topics — such as health-related claims or regulatory concerns — ensuring these are routed to humans for careful handling. With advanced intent detection and retrieval-augmented generation (RAG), we accurately understand user requests and provide the most relevant responses.
How can I reduce repetitive customer queries?
Automating FAQs allows you to provide instant responses in your brand’s tone of voice, while complex queries can be escalated to human agents for resolution
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