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Mehr qualifizierte Termine buchen lassen – direkt im Chat

Lasse deine Kunden Termine im Chat buchen. Automatisiert und synchronisiert mit deinem System. Ganz ohne Formulare. Das Beste: di Terminerinnerung und weitere Marketing-Kampagnen können ebenfalls automatisiert werden – dank charlesAI.

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Mehr Termine buchen

Schnelle Antworten mit minimaler Hürde sorgen für mehr Buchungen. Qualifizierte Termine dank Lead Gen Agent.

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Weniger Aufwand

Reduziere Arbeitsaufwand und Personalkosten durch Automatisierung

 

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Glückliche Kunden

Eine gute Experience im Chat mit Mehrwert führt zu zufriedenen Kunden

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Mehr Feedback

Nutze das Engagement im Chat, um Feedback zu Stornos und Prozessen abzufragen. Ebenfalls automatisiert

Einfaches Setup
Wir integrieren deine relevante Systeme (z. B. Outlook, Calendly usw.), sodass Kalenderbuchungen nahtlos vom Chat ins Tool übertragen werden.
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Einfache Temrinbuchung
Über Messenger-Apps können Kunden Termine ganz einfach buchen und verschieben. So unkompliziert wie möglich. Vollautomatisch.
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Verringere "No-Shows"
Erinnerungen in Messenger-Apps werden gelesen – dadurch sinkt das Risiko, dass Termine einfach vergessen werden.
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Automatische Follow-Ups
Da Kunden ohnehin in der Unterhaltung zur Terminbuchung sind, kannst du sie direkt um Feedback bitten oder zu den nächsten nötigen Schritten führen.
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Voice of customers

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Anina Kistner, CEO

"Das ist die spannendste Neuheit, die ich in 15 Jahren CRM gesehen habe."

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WhatsApp-Umsatz / Jahr
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Avg. Open Rate im Chat
Database 10x
Avg. WhatsApp ROAS
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Johannes Kliesch, Founder

„Jedes D2C-Unternehmen muss auf WhatsApp sein - da gibt es keine Diskussion.“

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Umsatz in 1.5 Jahren
Tachometer Fast 150%
Boosted Open & Conversion Rate
Calendar Day 21 Tage
Bis zum großen Go Live
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Michael Walter, Senior Direct Marketing Manager

„WhatsApp ist perfekt, um Kundendaten für bessere Personalisierung zu sammeln.“

Book Open 90%
Opt-In Flow Completion Rate
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Avg. Click-Through-Rate
User Check +1000
Subscribers beim Start
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All your questions, decoded
How do click-to-message ads increase conversions compared to regular ads?

These ads create a direct line of communication between your brand and potential customers on WhatsApp, Instagram, or Facebook Messenger. By skipping traditional landing pages, you can immediately engage users in real-time conversations, capturing their intent and guiding them toward a purchase. Once in the chat, you can leverage advanced AI features such as lead qualification or automated product recommendations to further streamline and personalize the customer experience.

How can I build a subscriber base while staying GDPR-compliant?

Using double opt-ins ensures that users provide explicit consent before subscribing to your updates. Our platform tracks opt-in statuses across all messaging channels, helping you build a compliant subscriber base. Once you have these subscribers, you can engage them with campaigns, transactional updates, or even personalized back-in-stock alerts.

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How do personalized product recommendations work?

By analyzing purchase history, browsing behavior, and preferences, our AI delivers tailored suggestions directly in chat. These recommendations can be displayed as visually engaging carousels, making it easy for customers to explore and purchase. You can also combine this with abandoned cart recovery to re-engage undecided shoppers.

What’s the best way to recover abandoned carts?
Personalized follow-ups remind users about their abandoned items and address potential concerns like price or availability. Adding a limited-time discount or recommending complementary products can further drive conversions. Abandoned cart recovery is just one part of the broader automation ecosystem. Features like back-in-stock alerts or win-back campaigns can also help boost sales.
How do I know if my FAQ automation is working well?
By tracking key performance indicators (KPIs) such as solution rate, escalation rate, and customer satisfaction scores. We treat our AI agents like performance marketers, continuously monitoring and optimizing their performance to ensure they deliver results.
Can I customize the tone of my FAQ responses?
Absolutely. You can set the tone to match your brand’s voice — whether formal, casual, or humorous. This ensures that every interaction feels authentic and aligned with your brand’s personality.
What if a customer’s question isn’t covered by the FAQ automation?
When a question isn’t covered, our system seamlessly escalates it to a human agent. Additionally, safeguard rails are in place for sensitive topics — such as health-related claims or regulatory concerns — ensuring these are routed to humans for careful handling. With advanced intent detection and retrieval-augmented generation (RAG), we accurately understand user requests and provide the most relevant responses.
How can I reduce repetitive customer queries?
Automating FAQs allows you to provide instant responses in your brand’s tone of voice, while complex queries can be escalated to human agents for resolution