Acquisition
Conversion
Retention
Typie-agent

Powered by our AI agents, delivering personalization and scalability across your entire funnel.

Our product
eCommerce
See all
Why eCom?
Retail
See all
Why Retail?
Automotive
See all
Why Automotive?

Explore customer stories and insights to see how our solutions drive engagement.

 

Learn
Reports & Guides
Support
Typie-agent

Powered by our AI agents, delivering personalization and scalability across your entire funnel.

Our product
IT
Acquisition
Conversion
Retention
Typie-agent

Powered by our AI agents, delivering personalization and scalability across your entire funnel.

Our product
eCommerce
See all
Why eCom?
Retail
See all
Why Retail?
Automotive
See all
Why Automotive?

Explore customer stories and insights to see how our solutions drive engagement.

 

Learn
Reports & Guides
Support
Typie-agent

Powered by our AI agents, delivering personalization and scalability across your entire funnel.

Our product
IT
faq carousel-faq
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Automatizza le FAQ, risposte immediate e in linea con il brand 24/7

Elimina le attese infinite e i copia‑incolla. Con charles rispondi alle domande più frequenti su WhatsApp, Instagram, Facebook Messenger e Webchat grazie a un’AI che parla con la tua brand voice e passa la conversazione al team customer service quando serve.

Tachometer Fast
Meno lavoro manuale
Libera il tuo team di assistenza per concentrarsi su attività a maggior valore aggiunto
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Massimizza il completamento
Siamo soddisfatti solo quando ogni utente riceve la risposta giusta per le sue esigenze
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Il tuo tono di voce

Rispondi alle domande con la voce del tuo brand. In modo scalabile.

Hand Spock
Massimi standard di sicurezza
Sono state implementate misure di sicurezza di livello enterprise per evitare risposte indesiderate.
Imposta contenuti e tono di voce
Attiva la tua automazione delle FAQ in pochissimo tempo: carica i contenuti, definisci il tono del tuo agente e imposta tutte le linee guida necessarie.
Get started
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Seleziona il canale

Puoi distribuire l’automazione delle FAQ su diverse app di messaggistica o tramite webchat.

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Completa tutte le richieste

Gestisci in automatico quasi il 100% delle richieste e inoltra le restanti al tuo team.

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Trasforma le richieste in potenziali consensi marketing

Offri un’ottima esperienza nel canale scelto dall’utente: ora trasformala in valore facendo sì che diventi un iscritto alle tue comunicazioni marketing.

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Discover more use cases

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Subscriber collection

Raccogli iscritti in modo semplice, con il minimo attrito e nel pieno rispetto del GDPR. Usa webchat, popup sul sito, pagine di conferma, QR code e molti altri touchpoint per acquisire contatti e ottenere il double opt‑in direttamente nella app di messaggistica che preferisci.
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Click to Message Ads

Trasforma i clic in chat in tempo reale su WhatsApp, Instagram o Facebook Messenger. Salta la classica landing page statica e lascia che charles AI accolga ogni visitatore con una conversazione personalizzata che intercetta l’intento e lo guida fino all’acquisto.
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Appointment booking

Trasforma l’interesse in appuntamenti prenotati, senza moduli né attriti. Con charles, i clienti possono prenotare, riprogrammare e ricevere promemoria direttamente su WhatsApp, Instagram o Facebook Messenger – il tutto gestito end‑to‑end dall’AI.
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Lead qualification

Con charles, l’AI fa le domande giuste su WhatsApp, Instagram, Facebook Messenger o Webchat, valuta l’intento e instrada immediatamente i lead più caldi.
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The question isn’t 'why now' but 'why wait.'

Voice of customers

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Anina Kistner, CEO

"Questo è lo sviluppo più entusiasmante che abbia visto in 15 anni di CRM."

Chart Line-1 10M
Ricavi annuali su WhatsApp
Arrow Alt Up 85%
Tasso medio di apertura in chat
Database 10x
ROAS medio su WhatsApp
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Johannes Kliesch, Founder

"Ogni azienda D2C deve essere su WhatsApp — non c'è discussione."

Analytics-Oct-13-2025-10-11-41-3408-AM +6.6M
Ricavi in 1,5 anni
Tachometer Fast 150%
Incremento del tasso di apertura e conversione
Calendar Day 21 giorni
Dal lancio all'attivazione
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Michael Walter, Senior Direct Marketing Manager

"L'interattività di WhatsApp è ideale per raccogliere i dati dei clienti e migliorare la personalizzazione."

Book Open 90%
Tasso di completamento del flusso di opt-in
Mouse Pointer 30%
Tasso medio di click-through
User Check +1000
Iscritti nelle prime settimane
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All your questions, decoded
How do click-to-message ads increase conversions compared to regular ads?

These ads create a direct line of communication between your brand and potential customers on WhatsApp, Instagram, or Facebook Messenger. By skipping traditional landing pages, you can immediately engage users in real-time conversations, capturing their intent and guiding them toward a purchase. Once in the chat, you can leverage advanced AI features such as lead qualification or automated product recommendations to further streamline and personalize the customer experience.

How can I build a subscriber base while staying GDPR-compliant?

Using double opt-ins ensures that users provide explicit consent before subscribing to your updates. Our platform tracks opt-in statuses across all messaging channels, helping you build a compliant subscriber base. Once you have these subscribers, you can engage them with campaigns, transactional updates, or even personalized back-in-stock alerts.

Get a demo with us
How do personalized product recommendations work?

By analyzing purchase history, browsing behavior, and preferences, our AI delivers tailored suggestions directly in chat. These recommendations can be displayed as visually engaging carousels, making it easy for customers to explore and purchase. You can also combine this with abandoned cart recovery to re-engage undecided shoppers.

What’s the best way to recover abandoned carts?
Personalized follow-ups remind users about their abandoned items and address potential concerns like price or availability. Adding a limited-time discount or recommending complementary products can further drive conversions. Abandoned cart recovery is just one part of the broader automation ecosystem. Features like back-in-stock alerts or win-back campaigns can also help boost sales.
How do I know if my FAQ automation is working well?
By tracking key performance indicators (KPIs) such as solution rate, escalation rate, and customer satisfaction scores. We treat our AI agents like performance marketers, continuously monitoring and optimizing their performance to ensure they deliver results.
Can I customize the tone of my FAQ responses?
Absolutely. You can set the tone to match your brand’s voice — whether formal, casual, or humorous. This ensures that every interaction feels authentic and aligned with your brand’s personality.
What if a customer’s question isn’t covered by the FAQ automation?
When a question isn’t covered, our system seamlessly escalates it to a human agent. Additionally, safeguard rails are in place for sensitive topics — such as health-related claims or regulatory concerns — ensuring these are routed to humans for careful handling. With advanced intent detection and retrieval-augmented generation (RAG), we accurately understand user requests and provide the most relevant responses.
How can I reduce repetitive customer queries?
Automating FAQs allows you to provide instant responses in your brand’s tone of voice, while complex queries can be escalated to human agents for resolution
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