Transactional updates

Fatti notare, sempre

Approfitta di tassi di apertura superiori rispetto a canali tradizionali come l’email

Meno lavoro manuale

Configuralo una volta in pochissimo tempo e beneficia da subito

User experience superiore

Fidelizza i clienti al tuo brand creando un’esperienza che adoreranno

Punto di partenza per altri casi d'uso

Una volta che gli utenti hanno preso confidenza con il canale, amplia la tua proposta di contenuti e offerte

Decidi i casi d'uso

Assicurati che l’utente percepisca subito il valore del caso d’uso: aggiornamenti sui gate? Informazioni sugli ordini? Perfetto, soprattutto perché su WhatsApp non rischiano di finire nella cartella spam.

Automazione facile da configurare

Crea le tue automazioni in pochissimo tempo grazie alla nostra interfaccia intuitiva

Approfitta di utenti sorpresi e soddisfatti

Gli utenti adorano l’esperienza su Messenger e si divertono a interagire con il tuo brand. Sfrutta questo vantaggio e portalo al livello successivo.

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Voice of customers

Anina Kistner, CEO

"Questo è lo sviluppo più entusiasmante che abbia visto in 15 anni di CRM."

10M

Ricavi annuali su WhatsApp

85%

Tasso medio di apertura in chat

10x

ROAS medio su WhatsApp

Johannes Kliesch, Founder

"Ogni azienda D2C deve essere su WhatsApp — non c'è discussione."

+6.6M

Ricavi in 1,5 anni

150%

Incremento del tasso di apertura e conversione

21 giorni

Dal lancio all'attivazione

Michael Walter, Senior Direct Marketing Manager

"L'interattività di WhatsApp è ideale per raccogliere i dati dei clienti e migliorare la personalizzazione."

90%

Tasso di completamento del flusso di opt-in

30%

Tasso medio di click-through

+1000

Iscritti nelle prime settimane

All your questions, decoded

Which channels does charles support?

As your Conversational AI and CRM platform, charles allows you to fully benefit from the power of relevant messenging channels, such as WhatsApp, Instagram, Messenger and Webchat. Integrated with your systems, omni-channel steering with best-in-class performance on conversational channels is now a reality.

How quickly can I get started with charles?

We have onboarded customers within 1 day. The basic setup, including popups, welcome flow and integrations with your systems will be driven by our Customer success managers and will leverage our out-of-the-box and easy-to-use functionalities. Your time-to-value is of utmost importance for us!

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What analytics and reportings are available?

As you can see in our product section, we built our platform with the goal to maximise your revenue. For this, analytics and reportings across use cases is key. You can therefore not only see the performance of specific campaigns on a high-level, but also dive deeper into specific nodes of your conversation tree to see where customers drop off.

How does pricing work?

For further guidance on pricing, please reach out to our sales team via the signup buttons.

How secure is my data?

Your data is extremely important for us. As a Berlin-based company, it is natural for us to see data-focus as a feature and strength, not as an annoying constraint. From all kinds of relevant excternal accreditations to our internal security team or features like Safematch, your brand and your data are in safe hands.

What kind of support and training do you offer?

To us, your success with conversational AI is of utmost importance for us. We want to maximise your value. And for that, it has always been crucial to provide guidance and best practices along the way. We are proud of our continued influence on the playbooks for Conversational AI and CRM in the industry.

Do I need coding skills to set up automations?

Not at all! Our platform is designed to be user-friendly for everyone, regardless of technical expertise. From guided AI Agent setups to a flexible Flow Builder, you can create anything from simple workflows to more advanced processes.

Can automations mimic my brand’s tone or sound robotic?

No need to worry about sounding like a robot! Your automations can be customized to match your unique voice and tone. Whether it’s casual slang, witty jokes, or even quirky phrases, you can tailor the experience to meet your customers' expectations.

What is special about charles AI?

charles AI stands out because it’s designed to be fast, accurate, and safe for your brand. Unlike generic chatbots, our AI uses a RAG (Retrieval-Augmented Generation) setup that searches your knowledge base before generating responses — minimizing errors and ensuring reliable answers.

Here’s how we deliver exceptional value:

Agentic: Proven use cases with measurable business impact.
Authentic: Personalized 1:1 interactions powered by context from all your customer data.
Safe: Robust brand protection with voice and tone controls to align with your identity.

The best part? Our AI improves over time. Every customer interaction helps refine its understanding, enabling even more personalized and effective conversations as you grow.

Can I stay GDPR compliant?

Yes, you can use WhatsApp, Facebook, and Instagram to communicate with customers in a GDPR-compliant way. The two key areas to focus on are:

Data Consent: Ensure proper double opt-in processes, easy unsubscribe options, and clear consent management.
Data Management: Handle customer data responsibly, including sharing, deleting, and ensuring data is stored within the EU.

At charles, we provide expert guidance to help you navigate and maintain GDPR compliance with ease.

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