Integrations

Every integration charles connects to

Connect the stack you already run. charles imports your audiences, starts WhatsApp and RCS conversations from the events you already track, and writes what happens in the chat back where your team works.

WhatsApp Channel Native WhatsApp integration, ready to connect.

RCS Channel Native RCS integration for Android and iOS, ready to connect.

Web Chat Channel charles AI agents on your site, answering questions and converting visitors.

Facebook Messenger Channel Native Facebook Messenger integration, ready to connect.

Instagram Direct Channel Native Instagram Direct integration, ready to connect.

Klaviyo CRM & CDP Segment import, event triggers, and WhatsApp engagement written back to profiles.

Braze CRM & CDP Segments in every 12 hours, Canvas triggers out, opt-in status written back.

Emarsys / SAP CRM & CDP Two-way contact sync, segment import, and triggers from Emarsys automations.

Salesforce Marketing Cloud CRM & CDP A Custom Activity in Journey Builder, plus contact and engagement exchange.

HubSpot CRM & CDP Contacts and deals synced both ways, with custom properties usable in flows. By request.

DYMATRIX CRM & CDP Contact and segment sync with DYMATRIX, plus triggers from your campaigns.

Shopify Commerce Orders, products and inventory in, plus abandoned cart and shipping triggers.

Custom Storefront Commerce One snippet adds chat-in bubbles, newsletter pop-ups and checkout widgets.

reviews.io Commerce Review invites sent over WhatsApp after an order, with the ratings back in reviews.io.

Zendesk Service desk Open tickets from a flow, reply on WhatsApp from Zendesk, close both at once.

Gorgias Service desk Tickets from flows, WhatsApp replies in Gorgias, charles templates as macros.

Freshdesk Service desk Tickets from flows, with the last messages and a charles link attached. By request.

API API Sync contacts and events with your custom CDP/CRM.

Webhook API Trigger actions via configurable webhooks.

n8n Automation Connect charles to your n8n workflows and the tools they already reach.

Zapier Automation Connect charles to thousands of apps with Zaps, no code needed.

Meta Ads Ads Click-to-WhatsApp reporting in, custom audiences out every 3 hours. By request.

Google Analytics Analytics Your GA4 property connected to charles for revenue tracking.

Slack Notifications New messages, orders, conversations and campaign updates pushed to Slack.

Your stack is already here. Add the channel your customers actually reply on.

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