Ready to change the world?

We are always looking for brilliant minds, entrepreneurial experts and ambitious forces. This is to the bold ones!

Ready to change the world?

We are always looking for brilliant minds, entrepreneurial experts and ambitious forces. This is to the bold ones!

Ready to change the world?

We are always looking for brilliant minds, entrepreneurial experts and ambitious forces. This is to the bold ones!


Because we deeply believe that "It’s better to have a conversation". Conversations are the human superpower to create trust, shape relationships and avoid misunderstandings. In life as in commerce. Between people as between consumers & companies.


  • Success

  • Sales

  • Tech

  • Product

  • Studios

  • People

“Humanizing commerce by driving ever more valuable conversations”

Customer Success is the key growth driver for modern SaaS businesses and so it is for Charles. We build trust-based client relations and become world’s first and leading experts in conversational marketing and commerce. Our clients, Europe’s most innovative e-commerce and direct-to-consumer brands are at the center of everything we do. This is well reflected in our 6 core responsibilities: Earn Trust, Onboard, Steer, Grow, Unblock and Improve Product.

Damian Minski, Success Director

Chat Sells!

You don't take no for an answer and only know how to write average, but not what it is. As the spearhead on the front line, you convince potential customers of our vision, qualify them and inspire them with appropriate use cases for their business so that you create an important foundation for further success. KPI's you see Sporty, when you hear the bell you don't immediately think of church and ABC is more than just a part of the alphabet, the Olympic idea is nice, but you want to get on the podium - together, with the team and day after day!

Christopher Schubert, Sales Director

“Building an intuitive and scaleable product”

Charles Engineering department vision is to deliver value to the customer by means of creating, maintaining and operating the Charles product services.

We make sure that the customer and investors can be equally confident in the quality they get, the technological excellence of the services we provide, and the talent, sustainability and diversity of the engineering team.

Robert Lindstädt, CTO

"Success = # of contacts x # of conversations x value per conversation"

As Product Team, we are the leading partner for brands to build personalized and engaging customer journeys, by combining Customer Experience & Workflow Management across use cases in one conversational-first solution. Our value lies in the formula above, and optimizing for the number of people we connect, the conversations we have with them and the value this provides to both them and our client.

Andreas Tussing, Co-CEO

Ideas on scale.

The squad, a team of designers, concepters, copywriters and performance marketers working hard keeping charles top of the notch. Never being satisfied with the Status Quo brings us new possibilities and challenges. We are efficient, serious and playful while having fun and trying things out.

Our brand represents the same idea as we are continuously going the extra mile to iterate what's good to what's great.

Etienne Kiefer, CCO

“Building relationships both online and offline”

Creativity and entrepreneurial mindsets are what drives us as charles. Our people department is dedicated to charles’ employees, building long lasting relationships and encouraging each and everyone to have open conversations with one another.
Our mission is to support employees goals and challenges that may arise, to help charles grow and improve, through the power of online and offline conversations.

Theresa Härtwig, HR Manager


We deeply believe that "It’s better to have a conversation". This is why our people team will look after you from when you submit your application and throughout the whole process.

Frequently asked questions

What does the interview process look like?

You will first have a screening call with our Talent team for around 30-45mins, to get to know Charles and for us to know more about you.

The next call, when successful, will be with the hiring manager of the position.

Our process does vary depending on the role and seniority but you will always get briefed of all the steps in your first call with us.

Who can I turn to if I have questions throughout the interview process?

At charles, we appreciate curious mindsets, therefore our talent team is more than happy to answer any questions that might come up during the process.

How long is the interview process usually?

We aim to move as fast as we can. However, sometimes life gets in the way and therefore the length of the process might vary.

Where can I find out more about charles before the interview?

Our website offers a great array of information, podcasts, news articles. You can also have a look around our LinkedIn page, offering you more content.

Will there be a test or presentation?

Depending on the nature of the position, we might ask you to go through a small task or case related to the role you applied for.

I need a working visa / bluecard, does charles support me in obtaining or renewing this?

Yes, our People team will help you 🙂

How does the onboarding work at charles?

We pride ourselves with our extensive onboarding, starting with a three day companywide focused introduction. Afterwards you are starting in your team, continuing your departmental onboarding. During this time, you will meet our founders and the rest of the C-Level and management team.

Our onboarding sessions take place in our beautiful office in Berlin, whereby you will meet your new team members and they are able to meet their new colleague in person and experience our team spirit.

What benefits does charles offer?

We are currently reviewing our benefits so please bear with us.

However, we do offer a public transport subsidy for Berlin, Personal Trainer (on Mondays) - Coach Chris (go check him out Christos Garyfallakis), Virtual Yoga & Meditation and a company team lunch on Thursdays.

Do you offer internships or working student positions?

Yes we do. Our interns and working students undergo the same onboarding and learn a great deal about our product and company during their time.