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HQ
Berlin
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MEET YOUR TEAM
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Success
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Sales
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Tech
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Product
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Studios
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People
“Humanize commerce by driving ever more valuable conversations”
Customer success is the key growth driver for modern SaaS businesses – and this is also how it is at charles. We build client relationships based on trust, to become world’s leading experts in conversational marketing and commerce. Our clients, Europe’s most innovative ecommerce and direct-to-consumer (D2C) brands, are at the center of everything we do. This is reflected in our 6 core responsibilities: Earn Trust, Onboard, Steer, Grow, Unblock and Improve Product.
Damian Minski, Success Director
"Sell chat as a revenue stream!"
You don't take no for an answer and "average," isn't part of your vocabulary. As the first point of contact for prospective. clients, you passionately share our vision, communicate how charles can help them with their business goals and inspire with the right use cases to ensure future success. When you hear the bell you don't immediately think of church and ABC is not just to do with the alphabet. You like the idea of going to the Olympics, but for now you're happy getting on the podium with the team every day!
Christopher Schubert, Sales Director
“Build an intuitive and scalable product”
Our vision is to deliver value to the customer by creating, maintaining and operating the charles product services.
Customers and investors can be equally confident in the quality of our product, the technological excellence of the services we provide, and the talent, sustainability and diversity of the Tech team.
Robert Lindstädt, CTO
"Success = # contacts x # conversations x value/conversation"
We help brands build personalized and engaging customer journeys in our conversation-first solution. How? By combining customer experience and workflow management across use cases. Our value lies in the formula above: continuously optimizing the number of people we connect, the conversations they have and the value of this to both them and our clients.
Andreas Tussing, Co-CEO
"Make your ideas a reality"
Our talented team of designers, concepters, copywriters and performance marketers work hard to keep charles top of the notch. We're never satisfied with the status quo and this opens up new possibilities and challenges. We're efficient, serious and playful – and have fun while trying things out.
We live our brand idea: continuously going the extra mile to turn what's good into what's great.
Etienne Kiefer, CCO
“Build meaningful relationships, both on- and offline”
Creativity and an entrepreneurial mindset are what drive us at charles. Our people department is dedicated to employees: building long-lasting relationships and encouraging everyone to have open conversations with each other.
Our mission is to support employee goals, work through challenges, and help charles grow and improve – through the power of on- and offline conversations.
Theresa Härtwig, HR Manager
OPEN POSITIONS
Didn’t find what you were looking for? Take the initiative 🚀
Initiative Application
We deeply believe that "It’s better to have a conversation". This is why our people team will look after you from when you submit your application and throughout the whole process.