OFFICES
Berlin
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People
“Humanizing commerce by driving ever more valuable conversations”
Customer Success is the key growth driver for modern SaaS businesses and so it is for Charles. We build trust-based client relations and become world’s first and leading experts in conversational marketing and commerce. Our clients, Europe’s most innovative e-commerce and direct-to-consumer brands are at the center of everything we do. This is well reflected in our 6 core responsibilities: Earn Trust, Onboard, Steer, Grow, Unblock and Improve Product.
Damian Minski, Success Director
Chat Sells!
You don't take no for an answer and only know how to write average, but not what it is. As the spearhead on the front line, you convince potential customers of our vision, qualify them and inspire them with appropriate use cases for their business so that you create an important foundation for further success. KPI's you see Sporty, when you hear the bell you don't immediately think of church and ABC is more than just a part of the alphabet, the Olympic idea is nice, but you want to get on the podium - together, with the team and day after day!
Christopher Schubert, Sales Director
“Building an intuitive and scaleable product”
Charles Engineering department vision is to deliver value to the customer by means of creating, maintaining and operating the Charles product services.
We make sure that the customer and investors can be equally confident in the quality they get, the technological excellence of the services we provide, and the talent, sustainability and diversity of the engineering team.
Robert Lindstädt, CTO
"Success = # of contacts x # of conversations x value per conversation"
As Product Team, we are the leading partner for brands to build personalized and engaging customer journeys, by combining Customer Experience & Workflow Management across use cases in one conversational-first solution. Our value lies in the formula above, and optimizing for the number of people we connect, the conversations we have with them and the value this provides to both them and our client.
Andreas Tussing, Co-CEO
Ideas on scale.
The squad, a team of designers, concepters, copywriters and performance marketers working hard keeping charles top of the notch. Never being satisfied with the Status Quo brings us new possibilities and challenges. We are efficient, serious and playful while having fun and trying things out.
Our brand represents the same idea as we are continuously going the extra mile to iterate what's good to what's great.
Etienne Kiefer, CCO
“Building relationships both online and offline”
Creativity and entrepreneurial mindsets are what drives us as charles. Our people department is dedicated to charles’ employees, building long lasting relationships and encouraging each and everyone to have open conversations with one another.
Our mission is to support employees goals and challenges that may arise, to help charles grow and improve, through the power of online and offline conversations.
Theresa Härtwig, HR Manager
OPEN POSITIONS
Didn’t find what you were looking for? Take the initiative 🚀
Initiative Application
We deeply believe that "It’s better to have a conversation". This is why our people team will look after you from when you submit your application and throughout the whole process.