Powered by our AI agents, delivering personalization and scalability across your entire funnel.
Discover how charlesAI empowers your business with advanced features and explore the complete product overview.
See more
Powered by our AI agents, delivering personalization and scalability across your entire funnel.
Powered by our AI agents, delivering personalization and scalability across your entire funnel.
Discover how charlesAI empowers your business with advanced features and explore the complete product overview.
See more
Powered by our AI agents, delivering personalization and scalability across your entire funnel.
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Of all WhatsApp service requests answered automatically
Time saved for the customer service team compared to manual work
FAQ questions resolved per month without human interference
Sarah, Team Lead Customer Service
“Our WhatsApp FAQ agent powered by charles takes a huge load off our customer service team. No more copy-pasting."
Laura, CRM Manager
"Our FAQ agent sounds like PURELEI. We trained it on our brand voice, so automated answers feel like a real conversation"
Sarah, Team Lead Customer Service
"Customers get instant answers, and our colleagues can finally focus on the conversations that really matter.”
Jessica Hutchinson, Head of Retention
“WhatsApp is a multi-million-euro channel for us. We can scale revenue and conversations while reducing manual workload.”
PURELEI is a fast-growing German jewelry and lifestyle brand, known for waterproof, Hawaii-inspired jewelry that brings the “Aloha way of life” into everyday outfits.
Today, PURELEI reaches 400k+ subscribers on WhatsApp and generates several million euros in revenue per year through WhatsApp with charles.
How do you keep service personal and fast when your brand is built on community?
PURELEI’s community is highly engaged: new collections, drops, sales and advent calendars trigger spikes in customer questions: High volume of recurring questions & Limited capacity and no true 24/7 coverage
Partnering with charles, PURELEI implemented an AI FAQ agent on WhatsApp that instantly answers recurring questions and seamlessly escalates to humans whenever needed.
A service experience that matches their brand: fast, friendly and always available - while keeping the CS team lean and efficient.
Set up your FAQ agent by uploading your FAQs and setting your tonality.
Use our testing environment and reasoning tracing to test the agent.
Automate your customer questions 24/7 and convince yourself.
