+++ New: RCS is here! Richer messaging, better conversations. Learn more & get started +++

Acquisition
Conversion
Retention
Typie-agent

Powered by our AI agents, delivering personalization and scalability across your entire funnel.

Our product
eCommerce
See all
Why eCom?
Retail
See all
Why Retail?
Automotive
See all
Why Automotive?

Explore customer stories and insights to see how our solutions drive engagement.

 

Learn
Reports & Guides
Support
Typie-agent

Powered by our AI agents, delivering personalization and scalability across your entire funnel.

Our product

+++ New: RCS is here! Richer messaging, better conversations. Learn more & get started +++

Acquisition
Conversion
Retention
Typie-agent

Powered by our AI agents, delivering personalization and scalability across your entire funnel.

Our product
eCommerce
See all
Why eCom?
Retail
See all
Why Retail?
Automotive
See all
Why Automotive?

Explore customer stories and insights to see how our solutions drive engagement.

 

Learn
Reports & Guides
Support
Typie-agent

Powered by our AI agents, delivering personalization and scalability across your entire funnel.

Our product

Pricing that grows with your messaging

Plans built around your setup. Start where you are today and scale as your messaging grows. Every plan includes charles AI.

Meta Business PartnerGoogle RCS PartnerISO 27001SOC 2 Type II★ 4.8/5 OMR Reviews

eCom focus

For e-commerce brands on Shopify and/or Klaviyo who want deep, two-way integration.

E-Commerce included-3
Contact sales

We'll walk you through pricing on the call and answer all your questions. Subscribers are charged on top and scale with your volume - for every additional 1,000 active subscribers there's an extra monthly fee. Meta template / RCS conversation fees are charged on top.

EVERYTHING INCLUDED

  • WhatsApp, Instagram Direct, Facebook Messenger, Webchat, RCS (Android & iMessage) WhatsAppimage 151Group 1000003401image 1420Group 1000003399
  • Shopify & Klaviyo integration (2-way sync) Group 1000003383Group 1000003392
  • Unlimited automations
  • AI agents for Product recommendation, Order info, Subscriber qualification
  • Abandoned cart, back-in-stock & tracking notifications
  • Click-to-WhatsApp-Ads
  • Revenue Attribution Analytics
  • Customer success office hours
  • eCom best practices & playbooks

Custom plan

For brands that want conversational and agentic experiences built for their setup.

Custom included-3
Contact sales

We'll walk you through pricing on the call and answer all your questions. Subscribers are charged on top and scale with your volume - for every additional 1,000 active subscribers there's an extra monthly fee. Meta template / RCS conversation fees are charged on top.

EVERYTHING IN ECOMMERCE, PLUS

  • WhatsApp, Instagram Direct, Facebook Messenger, Webchat, RCS (Android/iMessage) WhatsAppimage 151Group 1000003401image 1420Group 1000003399
  • Salesforce Marketing Cloud, Braze, Emarsys, Zendesk, Gorgias, Shopify, Klaviyo Group 1000003384Group 1000003403Group 1000003400-1Group 1000003382Group 1000003402Group 1000003383Group 1000003392
  • Custom AI feature development
  • SSO (single sign-on)
  • ISO 27001, SOC 2-II, Meta Business Partner
  • Google Click-to-Message-Ads
  • Dedicated success manager + custom onboarding
  • API access
  • SLA

How your bill works

Three parts, all visible up front. No surprise line items when the invoice lands.

1

Platform fee

Your subscription for the tier you pick. Fixed and predictable.

2

Add-ons & usage

Subscribers and other usage scale with your volume, and add-ons can be added whenever you need them.

3

Messaging fees

Meta (WhatsApp) and Google (RCS) charged per template or conversation.

What happens on the call

No deck, no hard sell, a real conversation about your setup.

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You talk to a real person on our team, not a bot.
1

15 min, no deck

We walk through your setup, volume and goals, from local shops to 8-figure senders.

2

A real number

You get concrete pricing built for your setup, not a generic list price.

3

A plan to start

If it fits, we map the fastest path to live. No pressure, no lock-in games.

Compare plans in detail

(✓) = available as an add-on service

Feature eCommerceeCom.CustomCustom
WhatsApp, Instagram Direct, Facebook Messenger, Webchat ✓ ✓
RCS (Android & iMessage) ✓ ✓
AI Customer Support Agent (FAQ) ✓ ✓
Advanced AI Agents (product recommendation, order info, subscriber qualification) ✓ ✓
Custom AI feature development — ✓
Automations A triggered flow (welcome, win-back, abandoned cart, etc.). eCommerce and Custom unlimited. Unlimited Unlimited
Abandoned cart, back-in-stock & tracking notifications ✓ ✓
Click-to-WhatsApp-Ads ✓ ✓
Google Click-to-Message-Ads (Search) — ✓
Users 5 Custom
Subscribers included Active subscribers. Extra subscribers cost more per month on eCommerce and Custom plan with your count; you only pay for active contacts. 1,000 Custom
Login with Google ✓ ✓
Login via SSO Sign in via your identity provider (SAML, e.g. Okta or Microsoft Entra). Custom plan only. — ✓
API access — ✓
Feature eCommerceeCom.CustomCustom
Agent persona ✓ ✓
Knowledge base ✓ ✓
Reasoning ✓ ✓
Escalation to human agent ✓ ✓
Automated testing & scoring ✓ ✓
Manual testing ✓ ✓
Multi language ✓ ✓
FAQ agent ✓ ✓
Subscriber qualification ✓ ✓
Appointment booking ✓ ✓
Order info (WISMO) ✓ ✓
Subscriber collection ✓ ✓
Product Finder & recommendations ✓ ✓
Feature eCommerceeCom.CustomCustom
Click-to-WhatsApp ads ✓ ✓
Google Click-to-Message ads - ✓
Chat links & QR codes generator ✓ ✓
Website bubble & popup ✓ ✓
Thank-you page opt-in collection ✓ ✓
Back-in-stock widget ✓ ✓
Website chat widget (custom) ✓ ✓
Custom campaigning - ✓
Feature eCommerceeCom.CustomCustom
Reporting dashboard ✓ ✓
Open & click-rate tracking ✓ ✓
Engagement statistics ✓ ✓
UTM parameter tracking ✓ ✓
Conversion tracking ✓ ✓
Revenue attribution ✓ ✓
Sentiment analysis ✓ ✓
Revenue Attribution Analytics ✓ ✓
Node-level analytics ✓ ✓
Analytics export ✓ ✓
Analytics API ✓ ✓
WhatsApp templates ✓ ✓
Agent analytics ✓ ✓
Campaign analytics ✓ ✓
Message analytics ✓ ✓
Meta/RCS costs ✓ ✓
Feature eCommerceeCom.CustomCustom
Email support ✓ ✓
Slack Connect channel — ✓
Dedicated success manager — ✓
SLA — ✓
Guided onboarding Add-on for eCom plan (✓) ✓
Account review — 4×/year
Help Center ✓ ✓
In-app support (AI + human) ✓ ✓
Creative campaign agency support Available as an additional service. Not included in your plan by default. (✓) (✓)
Full-Service Setup Available as an additional service. Not included in your plan by default. (✓) (✓)
Feature eCommerceeCom.CustomCustom
Template builder ✓ ✓
Buttons & CTAs ✓ ✓
Media (images, video, GIF, PDF) ✓ ✓
Variable coupon codes (unique) ✓ ✓
Personalization variables ✓ ✓
Scheduled & instant send ✓ ✓
Segmentation (static & dynamic) ✓ ✓
Preview & test send ✓ ✓
Contact import and export ✓ ✓
Feature eCommerceeCom.CustomCustom
Event-based triggers ✓ ✓
Webhook triggers ✓ ✓
If / else logic & delays ✓ ✓
Opt-in / opt-out management ✓ ✓
Tagging ✓ ✓
Dynamic images from URL ✓ ✓
Dynamic variables from URL ✓ ✓
Welcome flows ✓ ✓
Win-back flows ✓ ✓
Abandoned cart flows ✓ ✓
Post-purchase flows ✓ ✓
Back-in-stock flows ✓ ✓
Birthday / anniversary ✓ ✓
Order tracking automation ✓ ✓
Catch all trigger ✓ ✓
Contact property updates ✓ ✓
Office hours ✓ ✓
Data transformation with liquid code ✓ ✓
WhatsApp Flows (native forms/mini website) ✓ ✓
Feature eCommerceeCom.CustomCustom
GDPR compliant (EU hosting) ✓ ✓
ISO 27001 certified ✓ ✓
SOC 2 Type II ✓ ✓
SSO (single sign-on) Sign in via your identity provider (SAML, e.g. Okta or Microsoft Entra). Custom plan only. — ✓
Roles & permissions ✓ ✓
Feature eCommerceeCom.CustomCustom
Webhook, Zapier & n8n ✓ ✓
Shopify ✓ ✓
Klaviyo ✓ ✓
Salesforce — ✓
Braze — ✓
Emarsys — ✓
Zendesk — ✓
Gorgias — ✓
Custom integration development — ✓

Add-ons & usage

Book extra capacity when you need it. Usage scales with your volume, nothing turns on without you.

Additional subscribers

Beyond the included active contacts in your plan.

Contact Sales

Extra team seats

More users in the shared inbox.

Contact Sales

Guided onboarding

Setup, migration and flow build with our team.

Contact Sales

Pricing questions, answered straight

It depends on your setup — the plan you pick plus how much you send. You pay one platform fee (charlesAI included), plus Meta template/RCS conversation fees passed on top. On the call we give you a concrete number for your volume, not a generic list price.

No standard setup fee. Guided onboarding and migration are optional and only quoted when your setup needs them — never a mandatory add-on.

The standard contract is 12 months.

Meta (WhatsApp) charges per template message and Google (RCS) per conversation. We pass these carrier fees through at cost — no markup.

An active contact you can message. Your plan includes a set number; beyond that, subscribers scale per additional 1,000 active contacts. You only pay for active contacts.

Yes. Start on eCommerce and move to Custom as you grow — or scale subscribers and channels within a plan.

We'll walk you through pricing and answer all your questions.

Talk to us