As a customer success manager, you will work with clients and develop a personal working relationship to them to ensure they're receiving the tools and support needed to achieve their goals. This includes advising them on how to use our product, what measures they should implement on their side as well as onboarding admins and agents from the clients. You will have an in-depth understanding of the client's needs and you are responsible for communicating back your structured observations to the sales, marketing, and product teams as you are at the heartbeat of our clients. ❤️
Furthermore, you are meant to:
You already have experience in Customer Success, or a similar position and you love it. You know that client feedback lies at the heart of our product development and that you are jointly responsible for obtaining feedback and passing it on to the other teams for rapid product development. You keep an overview even if multiple clients have urgent requirements at the same time.
If you feel qualified for this position, we would like to get to know you!
Charles is the conversational commerce solutions for consumer brands: all you need as a business to offer shopping via WhatsApp and alike. With the original idea of building a consumer-centric brand, our founders quickly reached the limits of traditional e-commerce systems. They recognized this problem, and the idea of Charles was born: a novel chat-centric approach to selling products and services, all combined in a modern software solution, which combines chat, shop, contact management, campaigning, chatbots, and many more.