Chat-ins

Start more conversations

Every conversation has to start somewhere. Make your customers aware of your WhatsApp offering and bring them smoothly into your WhatsApp channel – from your website, retail store or pocket.
No code. Fully GDPR compliant.

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GATHER CUSTOMERS IN ONE PLACE

Have a dedicated fanbase? Plenty of website traffic? Big email list? Bring them all into WhatsApp through the charles platform and simplify your business – with incentives like discounts, product launches and delivery updates. Without one line of code.

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Grow your business with Chat-ins

Optins at Scale

Collect opt-ins
at scale

A WhatsApp “opt-in” is when a customer agrees to receiving your messages on WhatsApp. With charles, you can quickly create multiple touchpoints to bring people into this channel – however many 1,000s of numbers you continue to add.

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Analyze

Coordinate all
Chat-ins in one place

However a customer comes into your WhatsApp chat, you can handle them all as one in the charles platform with our “satellite” technology.

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Customers

Get to know customers while they opt in

Create automated opt-in flows that automatically add tags to customers when they join your channel. Like questions about pet’s name, favorite color and even how often they’d like to be contacted (to reduce the chance of being blocked).

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Communities

Build engaged
communities

Collect groups of people interested in particular aspects of your brand (make-up, sustainability, veganism…). Segment depending on answers they give when they opt in and combine with tags gathered through marketing campaigns and support conversations.

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Respect privacy
with GDPR

In the EU, the General Data Protection Regulation (GDPR) is the law. As an EU-based company, our platform is built on it. So even if you’re outside the EU, you can still protect your customers’ privacy to the highest level. 

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Offline Chats

Got stores?
Use offline Chat-ins.

With a QR code, you can collect WhatsApp numbers in store or on the streets. These will all go straight into the charles platform so you can contact them later.

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What’s included?

Here are just some of the key features you get with Chat-ins.

Add a box to collects phone numbers just after a customer orders, so you can contact them via WhatsApp in the future. This works particularly well for delivery updates. 

Create branded popups that appear on your web shop. These will funnel customers into your WhatsApp channel while collecting GDPR-compliant opt-ins.

Define which pages a bubble should appear on, and the type of bubble, on a granular level.

Set it so your Chat-in bubbles only appear when agents are available so customers never have to wait for a reply. 

Define whether a bubble should appear on mobile, desktop or both.

Deploy all chat-ins at the press of a button, without the need to write a single line of code. 

Thank-you page widget

Add a box to collects phone numbers just after a customer orders, so you can contact them via WhatsApp in the future. This works particularly well for delivery updates. 

Webshop popup

Create branded popups that appear on your web shop. These will funnel customers into your WhatsApp channel while collecting GDPR-compliant opt-ins.

Bubble configurator

Define which pages a bubble should appear on, and the type of bubble, on a granular level.

Scheduled bubbles

Set it so your Chat-in bubbles only appear when agents are available so customers never have to wait for a reply. 

Mobile/desktop options

Define whether a bubble should appear on mobile, desktop or both.

No-code deploy

Deploy all chat-ins at the press of a button, without the need to write a single line of code. 

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tailored TO your business

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WHY chat-ins?

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GDPR
compliant

Unlike other platforms, we have a “double opt-in” feature and and actively ask brands to respect customer data.

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Branded
to you

You can tailor Chat-ins to your brand so they match to your website and emails.

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Easily
optimized

Learn from analytics so you can maximize Chat-ins and grow your audience faster.

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This is how our clients
use charles

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See how it feels

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These brands use Chat-ins.
See you here soon?

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