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Conversations

Your sales-focused contact center

The heart of charles. With our easy-to-use, intuitive chat interface, talking with customers on WhatsApp is more fun, collaborative, personal and profitable. It’s also easy to scale as you grow your WhatsApp audience.

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IT’S BETTER TO GIVE AND RECEIVE

Consumers are tired of being spoken at by companies. They increasingly want to talk back, through personal, 2-way interactions. Conversations makes this possible – enabling WhatsApp support chats, guided pre-sales conversations, ongoing concierge services and interactive marketing campaigns. 

And how personalized or automated can you be? Dial it up and down according to your brand and use case.

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Grow your business with Conversations

Be More Savvy

Increase sales:
be more savvy 

ROI matters. Conversations is built to convert conversations into sales. Answer final questions, offer discounts and integrate your online shop to close more deals – and upsell and cross-sell relevant products.

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Be More Targeted

Improve marketing:
be more targeted

Personalize messages with easy access to order history, tags and other customer information. Plus, store tags during conversations (like language, favorite color) for better audience segmentation in future campaigns.

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Speed Up Support-2

Speed up support:
be quicker and more personal

Answer questions and complaints straight away before you lose customers. Plus, ask customers what for their feedback too. This can guide product development, reviews, marketing strategies and help build customer loyalty. 

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Save Time

Save time
on sales cycles

High average order value (AOV) items can take weeks to sell. On WhatsApp, our clients can answer detailed questions, customize products to reduce this time to just a few days.

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All Messages

See all messages
in a unified inbox

No more scrambling around different platforms. You see all a customer’s tags and WhatsApp interactions in 1, easy-to-browse thread – from delivery updates, to queries, to orders – alongside Instagram and Facebook Messenger feeds.

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Collaborate

Collaborate
easily

Assign chats, view all messages, comment on conversations and manage WhatsApp workflows all in one place.

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Optimize

Optimize
continually

See detailed analytics to measure success and continue improving customer conversations and boosting sales.

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What’s included?

Check out these key features of Conversations.

See all customer information on screen next to the chat during a conversation, like opt-in status, completed orders and Journeys flows.

Make messages more engaging with rich text editing – and add photos, quick reply buttons, emojis and stickers

Save time with the “/” shortcut that automatically brings up approved templates.

Find customers and conversations quickly with filters and search.

Assign conversations to an agent or close them at the click of a button.

See all the flows you’ve set up in Journeys and trigger them manually. For example, to keep a conversation going within the 24h window.

Conversational customer context
See all customer information on screen next to the chat during a conversation, like opt-in status, completed orders and Journeys flows.

Rich format messages

Make messages more engaging with rich text editing – and add photos, quick reply buttons, emojis and stickers

Quick template add
Save time with the “/” shortcut that automatically brings up approved templates.

Easy search
Find customers and conversations quickly with filters and search.

Chat management
Assign conversations to an agent or close them at the click of a button.

Journeys sync
See all the flows you’ve set up in Journeys and trigger them manually. For example, to keep a conversation going within the 24h window.

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tailored TO your business

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WHY Conversations?

💬

It’s
chat-first

We built Conversations to supercharge WhatsApp conversations, not send emails, unlike most other platforms.

🛒

It’s built
to sell

Conversations is designed not just for 2-way support conversations, but to seamlessly connect to marketing and sales cases.

🚀

It’s easy
to scale

As the number of conversations grows (as it inevitably will), you can easily assign and share tasks across the team, while your customers enjoy a seamless experience. 

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This is how our clients use charles

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These brands use Conversations.
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