Commerce

From checkout to Chatout™

More and more consumers want to shop on their phones. Make it easy for them on WhatsApp. We offer easy integration with your commerce system for seamless cart building and selling in chat.

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HIGH AOV? PERFECT!

WhatsApp shows great results for high average order value (AOV) products and services. With Commerce, you can handle extra questions and concerns and customization requests instantly, including the final checkout.

In fact, the more complex or pricy, the higher the conversion lift you can expect – while reducing the sales cycle from weeks to days.

commerce-side

Grow your business
with Commerce

Shop Information

Offer a more
seamless CX 

Commerce unites the sales functionality of ecommerce with the human aspect of conversational commerce. We integrate your shop system with your WhatsApp Business API to ensure you avoid silos and give customers a completely seamless experience.

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Order History (1)

Have all your knowledge
at your fingertips

The charles platform continuously syncs with your online shop so you can see detailed information like customer number and shop ID in real time.

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Checkout Link

Increase conversions
with Chatouts

Build carts and send payment links (”Chatouts”) in WhatsApp during a conversation – to enable a purchase in as little as one click. This way you keep the entire customer journey in chat and increase the chance of a sale.

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Stock Availability

Check stock
availability

Reduce errors and keep customers satisfied with current availability of products, so you never send anyone to an “out of stock” page.

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Automated Delivery

Keep customers informed
about deliveries

Send instant notifications about orders on WhatsApp and keep customers in the loop in the easiest way.

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Discount Checkout

Close more deals
in the last minute

Agents can choose to offer a final € or % discount in a conversation to incentivize a customer that’s close to buying.

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What’s included?

Here are just some of the key features you get with Commerce.

Create product cards (with images), and drag into the chat window to send PDP info to a customer in real time, while staying in the conversation.

charles continuously pulls the latest information from your shop system into the charles platform.

Recommend similar or complementary products and remind customers to order new products when they’re likely to run out.

Build tailored carts and send “Chatout” so customers go straight to your website payment page. 

Order updates can be sent to customers on WhatsApp automatically from your shop system – a technique you can use to grow your WhatsApp channel.

Drag & drop

Create product cards (with images), and drag into the chat window to send PDP info to a customer in real time, while staying in the conversation.

Live data sync

charles continuously pulls the latest information from your shop system into the charles platform.

On-screen order history

Recommend similar or complementary products and remind customers to order new products when they’re likely to run out.

"Chatout" links

Build tailored carts and send “Chatout” so customers go straight to your website payment page. 

Delivery updates

Order updates can be sent to customers on WhatsApp automatically from your shop system – a technique you can use to grow your WhatsApp channel.

Get a tour

tailored TO your business

Book a demo
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Why Commerce?

💰

Turn support into profit

Transform customer service from an inconvenient cost to a core revenue generator.

🧬

Be more
human

Combine the human element of retail with the speed of ecommerce.

🖐

Raise conversion rates

Customers are more likely to buy when you speak to them in a personal way, and can refer to their order history a conversation.

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How our clients
use charles

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See how it feels

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These brands use Commerce.
See you here soon?

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