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Powerful 1:1 conversations - compliant and scalable

Empower sales and service teams to chat directly with customers on WhatsApp - all within GDPR‑compliant guardrails and tools that make every message count. Independent of whether they are behind a laptop or on the shop floor

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GDPR compliant

Use a platform that allows GDPR-compliancy

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More Data collected

Data does not live on your reps private phone. You own & access it

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more individual experience

Customers want to feel valued. Communicate with them on WhatsApp

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Higher scalability

Leverage the existing 1:1 relationship for scaled marketing campaigns

Use the Mobile UI
Have your reps use our Mobile Inbox to communicate in messenger with customers. Full flexibility and usability
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Learn about the customer

Save insights & properties from the manual conversation in your CRM. This truly powers omnichannel efforts

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Benefit from automated campaigns

Next to the reps’ conversation, leverage our automated campaigns with the same interactivity. Triggered & controlled by HQ - for when such campaigns make sense

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Compliance & Data privacy: Check

Lean back after having ensured a GDPR-compliant process that still enables the full power of Messenger in your customer communication. Without performance cuts

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Discover more use cases

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Subscriber collection

Collect subscribers through various ways - with low friction and in a GDPR compliant manner.
From Webchats, to Website Popups, Thank you pages, QR codes and many others. Collect double opt-ins in the messenger of your choice.
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Click to Chat Ads

Turn clicks into real-time chats on WhatsApp, Instagram, Messenger, or RCS. Skip the static landing page and let charles AI greet every visitor with a tailored conversation that captures intent and moves them to purchase.
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Appointment booking

Turn interest into scheduled appointments without forms or friction. With charles, customers book, reschedule, and get reminders via WhatsApp, Instagram, Messenger, or Webchat — handled end‑to‑end by AI.
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Lead qualification

Qualify more leads — in real time, in chat. With charles, AI asks the right questions on WhatsApp, Instagram, Messenger, or Webchat, scores intent, and routes hot leads instantly.
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The question isn’t 'why now' but 'why wait.'

VOICE OF CUSTOMERS

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Anina Kistner, CEO

"This is the most exciting development I’ve seen in 15 years of CRM"

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Yearly revenue
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Open rate
Database 10x
Average ROAS
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Johannes Kliesch, Founder

"Every D2C company must be on WhatsApp — there’s no discussion."

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Revenue in 1.5 years
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Boosted open & conversion rate
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From start to go live
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Michael Walter, Senior Direct Marketing Manager

"WhatsApp's interactivity is ideal to gather customer data for improved personalization."

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Subscribers in first weeks
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ALL YOUR QUESTIONS, DECODED
What’s the most effective way to retarget customers without paid ads?

Our software uses messaging apps like WhatsApp, Instagram, and Facebook Messenger to automatically re-engage customers who interacted with your brand but didn’t convert. For example, you can send personalized product recommendations or exclusive offers directly in chat, making the process more impactful and cost-effective than traditional retargeting.

 
 
How can I keep customers updated about their orders?

With our platform, you can send automated, real-time updates on order confirmations, shipping statuses, and returns through messaging apps. This keeps customers informed at every step, reduces the need for follow-up inquiries, and builds trust by ensuring transparency.

What’s the best way to measure the success of my automations?

Our platform provides detailed analytics to track key metrics like open rates, click-through rates, and conversion rates. You can also monitor FAQ solution rates and escalation rates to evaluate how well your automations are performing. A/B testing is available to optimize your messages and achieve the best results.

How can I help customers configure my complex products?
Our software guides customers step-by-step through the configuration process, validating their choices and showing real-time configurations. This makes even complex setups simple and intuitive. Once configured, you can follow up with personalized recommendations or re-engagement messages to encourage conversions.
What’s the easiest way to scale personalized conversations?
By automating repetitive queries with AI and FAQ automation, your team can focus on high-value, one-on-one interactions. Our software ensures these conversations remain efficient and personal. You can also integrate features like lead qualification or product configuration to further enhance the customer experience.
How do I ensure my campaigns reach the right audience?
Our platform allows you to segment your audience based on preferences, behaviors, or purchase history. This ensures your messages resonate with each recipient. Campaigns can also be combined with other automations, such as abandoned cart recovery or special occasion messages, to create a comprehensive engagement strategy.
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