charles Salesforce Integration | Connect WhatsApp and Email

Run cross-channel
marketing campaigns

money-check-edit Add WhatsApp as a new channel to your SFMC Journeys, e.g. for Abandoned cart

money-check-edit Send WhatsApp marketing messages with personalized content

money-check-edit Combine email, SMS, and WhatsApp touchpoints into multi-channel journeys

Improve segmentation and targeting in Salesforce products by enriching profiles on Salesforce

Collect WhatsApp subscribers and capture them on Salesforce

Capture whether contacts received, read, or clicked messages, and use the data for segmentation and analytics

money-check-edit Integration is possible for Salesforce Service Cloud, Marketing Cloud, and Data Cloud*

money-check-edit Choose the integration setup that best suits your Salesforce architecture

* Implementation of the use cases might differ.

Powerful use cases

Abandoned cart recovery

Recover lost sales with timely WhatsApp reminders.

Personalize follow-ups based on Salesforce data.

Increase conversion rates with direct, interactive messaging.

Birthday campaigns

Delight customers with personalized WhatsApp birthday messages.

Offer exclusive discounts or gifts to drive engagement.

Seamlessly integrate with existing Salesforce email flows.

Back-in-stock

Instantly notify interested customers via WhatsApp.

Trigger alerts based on Salesforce inventory updates.

Drive immediate action with clickable product links.