WhatsApp integration for Salesforce

Seamlessly integrate WhatsApp into your Salesforce products.

 

Add WhatsApp as a channel to your SFMC Journeys and sync WhatsApp subscriber information to your Salesforce suite.

 

Trigger charles flows from Salesforce

Run cross-channel
marketing campaigns

money-check-editAdd WhatsApp as a new channel to your SFMC Journeys, e.g. for Abandoned cart

money-check-editSend WhatsApp marketing messages with personalized content

money-check-editCombine email, SMS, and WhatsApp touchpoints into multi-channel journeys

Salesforce audience segmentation

Enhance segmentation and targeting

user-circleImprove segmentation and targeting in Salesforce products by enriching profiles on Salesforce

user-circleCollect WhatsApp subscribers and capture them on Salesforce

user-circleCapture whether contacts received, read, or clicked messages, and use the data for segmentation and analytics

Salesforce products-1

Integrate with multiple Salesforce products

money-check-editIntegration is possible for Salesforce Service Cloud, Marketing Cloud, and Data Cloud*

money-check-editChoose the integration setup that best suits your Salesforce architecture

      * Implementation of the use cases might differ.

Powerful use cases

Get started with
charles x Salesforce

Ready to transform your cross-channel marketing strategy?

 

Our team of experts is here to help you make the most of our Salesforce & SFTP integration.

More conversations.
More power.

More customer conversations with AI Agents = 
more data to hyperpersonalize interactions