Add WhatsApp as a new channel to your SFMC Journeys, e.g. for Abandoned cart
Send WhatsApp marketing messages with personalized content
Combine email, SMS, and WhatsApp touchpoints into multi-channel journeys
Improve segmentation and targeting in Salesforce products by enriching profiles on Salesforce
Collect WhatsApp subscribers and capture them on Salesforce
Capture whether contacts received, read, or clicked messages, and use the data for segmentation and analytics
Integration is possible for Salesforce Service Cloud, Marketing Cloud, and Data Cloud*
Choose the integration setup that best suits your Salesforce architecture
* Implementation of the use cases might differ.
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