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The AI Messenger Platform for eCom/Retail

From marketing to in-store teams - one AI platform to connect, convert & retain your customers faster and more personally.

Why eCom & Retail
choose us

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Subscriber growth

Click-to-Chat ads to grow subscribers or to directly qualify and convert in chat. Convert more, retarget more efficiently.

Higher CTR, efficient spend
Recco agent
Always-on AI agents

Engage customers instantly and 24/7 with brand-consistent tone. Your best seller, channel-agnostic.

Faster responses, more sales
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CRM Automation

Automated and AI-guided messages tailored to behavior & preferences.

Higher engagement & AOV
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Scalable retail solution

GDPR compliant 1:1 communication between rep and customer, with data ownership in HQ

Full GDPR
compliance

How charles Transforms
Your Role

See the biggest wins for Acquisition, eCom, CRM, and Retail
- from challenge to result.

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Acquire customers faster with Click-to-Chat

Acquisition

Deploy specific creatives, leverage AI-qualification and understand their performance across the entire funnel. Use conversion signals to reduce wasted spend.

Comment Dots-1 Save wasted retargeting budget
Learn more about CTX
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Convert more with always-on AI agents

eCommerce

Guide, recommend and answer instantly to boost conversion and AOV. Channel-agnostic, for example via WhatsApp or webchat. Our agent sells you everywhere.

Globe +7.4× Conversion
Explore eCom Wins
campaign

Personalize messaging at scale

CRM

Leverage the power of Messengers like WhatsApp with its high Open Rate and Interactivity, combined with simple scalablity and personalization through AI to delight customers. From one-off campaigns to behaviour-based journeys across the entire CRM funnel.

Puzzle Piece-1 +25% AOV
AI-powered engagement
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Feel good about your reps 1:1 communication on WhatsApp

Retail

Leverage charles' system to run GDPR-compliant 1:1 communication between reps and users. Have full insight into the conversation and trigger campaigns from HQ.

WhatsApp Full GDPR compliance
Our Retail-offering

Customer wins

Takko Fashion

+82% uplift offline purchases.

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Fashionette

7.4× conversion vs best email segment; +25% AOV.

Read more
Dermalogica

AI consultations drive skincare sales.

Read more

Ready to put AI to work in your customer conversations?

FAQ
How does Charles’ AI differ from chatbots?

It’s an agentic system trained on your brand and data, capable of dynamic conversations and actions across systems.

Can AI match our brand tone?

Yes. We train on your guidelines and examples to ensure brand-consistent responses.

How does AI improve campaign performance?

It optimizes creatives and audiences for Click-to-Chat, then personalizes conversations to convert more.

What integrations does AI support?

Popular ad platforms, eCom, CRM and data tools; plus custom integrations via API.

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