Frequently asked questions about WhatsApp chatbots
What is a chatbot?
A WhatsApp chatbot is an automated program that follows certain rules to communicate with people via the chat interface. It can also be powered by AI. Depending on how well the chatbot is designed, it can feel like talking to a real person answering questions, and reacting to your comments.
How do WhatsApp bots work?
Chatbots are based on interconnected building blocks called nodes. They recognize certain text elements and follow pre-determined protocols to react. There are three types of nodes:
- Action nodes prompt the WhatsApp bot to send messages or provide choices or buttons for a conversational partner.
- Trigger nodes tell the chatbot to launch a certain flow in reaction to a customer action, like an order.
- Condition nodes launch your chatbot at specific times.
What are chatbots used for?
Chatbots help create a stellar customer service experience. They can start conversations through chat-ins and buttons, provide answers to frequently asked questions, update on shipping status and even save abandoned carts. While they are a powerful tool on their own, they work best when combined with trained sales agents.
Are chatbots free?
There are free plans out there that allow you a certain number of unique visitors per month. However, if you want to avoid chatbot fails and truly take your business to the next level, you should focus on humanizing commerce. Bots can help with this, but it’s vital you integrate your sales agents through a high-performing partner like charles.
How do I write a WhatsApp bot?
First of all, here’s the good news: You don’t need to be tech-savvy to write your own chatbot. To deploy it, you need access to the WhatsApp Business API or Cloud API through a Business Solution Provider like charles. With us, you can easily compose any conversation with the intuitive flowbuilder.
How long does it take to create a chatbot?
There is no clear answer to how long it takes to implement a chatbot. Depending on the bot’s scope, how long you need to build your knowledge base, and how complex the flows are, it can take a few weeks to several months. At charles, our clients can go from onboarding to implementation within just a few weeks.