“50+ Experts that lead customers to success.”

See how our 6 departments realize their missions toward our overarching vision of becoming the global backbone of Conversational Commerce.

“50+ Experts that lead customers to success.”

See how our 6 departments realize their missions toward our overarching vision of becoming the global backbone of Conversational Commerce.

“50+ Experts that lead customers to success.”

See how our 6 departments realize their missions toward our overarching vision of becoming the global backbone of Conversational Commerce.

“50+ Experts that lead customers to success.”

See how our 6 departments realize their missions toward our overarching vision of becoming the global backbone of Conversational Commerce.

6 Departments

Because we deeply believe that "It’s better to have a conversation". Conversations are the human superpower to create trust, shape relationships and avoid misunderstandings. In life as in commerce. Between people as between consumers & companies.

SUCCESS

SUCCESS

SALES

SALES

STUDIOS

STUDIOS

TECH

TECH

PRODUCT

PRODUCT

ORGANIZATION

ORG.

Meet them all

Success Department Charles

SUCCESS

“Humanizing commerce by driving ever more valuable conversations between brands & consumers”

Customer Success is the key growth driver for modern SaaS businesses and so it is for Charles. We build trust-based client relations and become world’s first and leading experts in conversational marketing and commerce. Our clients, Europe’s most innovative e-commerce and direct-to-consumer brands are at the center of everything we do. This is well reflected in our 6 core responsibilities: Earn Trust, Onboard, Steer, Grow, Unblock and Improve Product.

7

dedicated full-time Success professionals

55

Success NPS, well above the EU benchmark of SaaS startups

21

days from onboarding to first campaign
Wanna join?
Sales Department Charles

SALES

CHAT SELLS!

You don't take no for an answer and only know how to write average, but not what it is. As the spearhead on the front line, you convince potential customers of our vision, qualify them and inspire them with appropriate use cases for their business so that you create an important foundation for further success. KPI's you see Sporty, when you hear the bell you don't immediately think of church and ABC is more than just a part of the alphabet, the Olympic idea is nice, but you want to get on the podium - together, with the team and day after day!

4

Opening Rate vs Email

6X

value of WhatsApp sendout vs Email

21

days from onboarding to first campaign
Wanna join?
Studios Department Charles

STUDIOS

Ideas on scale.

Charles’ in-house creative agency unlocks, enables and pushes a creative mindset into every department. Changing the point of view leads into more disruptive, unique and unconventional actions and decisions. That makes charles as this one of a kind company with a strong brand staying unique and infusing a portion of pride to every employee while presenting us to the outer world.
The squad, a team of designers, concepters, copywriters and performance marketers working hard keeping charles top of the notch. Never being satisfied with the Status Quo brings us new possibilities and challenges.We are efficient, serious and playful while having fun and trying things out. So our brand does.

67

seconds average from idea to execution

1.2K

people interacting with charles every day

365

days of holiday per year
Wanna join?
Tech Department Charles

//TECH

Building an intuitive and scaleable product

Charles Engineering department vision is to deliver value to the customer by means of creating, maintaining and operating the Charles product services. We make sure that the customer and investors can be equally confident in the quality they get, the technological excellence of the services we provide, and the talent, sustainability and diversity of the engineering team.

4

Engineering teams of dedicated full time professionals

99%

up time and improving
Wanna join?
Product Department Charles

PRODUCT

Success = # of contacts x # of conversations x value per conversation

As Product Team, we are the leading partner for brands to build personalized and engaging customer journeys, by combining Customer Experience & Workflow Management across use cases in one conversational-first solution.

We measure our success by simultaneously increasing our three KPIs:

500k

contacts

1

monthly conversation per contact
Wanna join?
People Department Charles

PEOPLE

We hire and build long lasting relationships.

Creativity and entrepreneurial mindsets are what drives us as charles. Our people department is dedicated to charles’ employees, building long lasting relationships and (empowering) encouraging each and everyone to have open conversations with one another. Our mission is to support employees goals and challenges that may arise, and last but not least enable everyone to grow to build long lasting relationships. Our employees help charles grow and improve, through the power of online and offline conversations.

60

eNPS

60+

Employees

19

Nationalities
Wanna join?

“Join a team, that revolutionises the way we shop on our phones. See our jobs.”

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